We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.
We think. We act. We deliver. There is no challenge we can’t turn into an opportunity. And our work depends on an Information Systems Manager joining our team to support Enterprise Technology Services (ETS) for the United States Postal Service (USPS) activities located at the ITC in Bossier City, La.
GDIT is seeking a Wintel/Unix Information Systems Manager to oversee a team of information technology professionals who are responsible for all systems administration activities required to deploy, maintain, monitor, and support the Windows, and UNIX environments. Manages the staff and activities of information systems solutions. Responsible for the employment, training, motivation, and evaluation of assigned staff. May lead planning and policy development issues.
At GDIT, people are our differentiator. In this role, a typical day will include:
Manage the IT Service Delivery team with a span of control extending to all contractual obligations for the program
Account for overall service delivery from multiple tracks (MNS, Wintel, Virtualization, Unix, DB, Storage, Backup, Service Desk, DC Ops, etc.)
Build and maintain customer relationships, meeting customer expectations, and achieving targeted CSAT
Effectively monitor, control, and deliver services within agreed SLAs utilizing different methodologies, tools, and ITIL processes
Implement processes to identify, predict, and correct potential issues that interrupt business activities and/or decrease efficiency and production handling escalations in a timely fashion
Manage Service Operations
Ensure a standardized service for all customers by ensuring standardized processes
Manages assigned staff which may include subordinate supervisors.
May manage the development of policies and procedures and ensures their conformance with the departments goals and company/customer objectives.
Manages the development and administration of schedule and performance requirements; may have budget responsibilities.
Manages and prioritizes information systems needs and analyzes project costs and feasibility.
Keeps well-informed of new technologies and industry best practices and trends and then plans and advises for implementation.
May oversee ordering process to effectively and economically meet objectives.
Manages vendor relationships and billing reconciliations.
Provides guidance and solutions to ensure the information systems needs align with the strategic departmental initiatives.
SCOPE: Manages or supervises medium to large sized team consisting of multiple disciplines.
BA/BS (or equivalent experience), 5+ years of experience (Degree in Computer Science, Engineering or related area is preferred)
Must be able to obtain a Secret Clearance
Experience with Linux/Red Hat OS, and Windows Server OS 2012 and above
Excellent communication skills with demonstrated experience delivering presentations to diverse audiences at various levels of an organization
Ability to directly manage clients for distributed service delivery, experience in customer management as well as vendor management, services review with customer
Ability to meet dynamic customer expectations by constantly innovating new ways of service delivery within the project constraints (budget/manpower) by enhancing productivity and implementing cost effective solutions
Experience in IT projects planning, execution, and control
Expertise in reviewing projects progress / performance, establishing milestones, and ensuring delivery on time.
Demonstrated experience in people management - resources management, quality review, workload analysis, future goal setting, performance review, setting growth paths, etc.
A strong understanding of business processes and expertise in managing operations following the ITIL processes
Experience with Cloud Computing, active cloud certification in AWS, Google, or Azure (AWS Preferred)
Cloud migration experience
SKILLS AND ATTRIBUTES
Excellent listening and interpersonal skills
Strong written and verbal communication skills
Strong attention to detail and requirements
Motivated team player
WHAT GDIT CAN OFFER YOU:
Full-flex work week
401K with company match
Challenging work that makes a real impact on the world around you
Diverse, highly collaborative teams
Please Note: The security clearance for this program requires the selected candidate to have resided in the US for the past five years. The selected candidate cannot have left the country for longer than 90 consecutive days and no more than 180 cumulative days.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.