Customer Relations/Action Officer SME - TS/SCI Required

Clearance Level
Top Secret/SCI
Military Operations
Chantilly, Virginia

REQ#: RQ60911

Travel Required: None
Public Trust: None
Requisition Type: Regular

Customer Relations personnel respond to customer requests and office requirements as directed by the respective branch chiefs.  

The Customer Relations SME personnel should possess the following qualifications:

  • Serve as Security Policy Staff Action Officer and backup Action Officer with the following responsibilities:
  • Creates sub-actions ensuring the appropriate SME is tasked to provide a response
  • Monitors due dates/sends reminders to SMEs as required
  • Prepares and coordinates (as needed) the final action response, consolidating inputs as needed
  • Responds to tracker within assigned timeline
  • Provides backup to the lead Action Officer as needed       
  • Other admin duties as assigned
  • Review, plan and create a record management program as a content manager for the proper storage and archiving of information. This includes the SharePoint and share folder sites
  • Participates in meetings as assigned, acting as recorder for meeting minutes
  • POC for all email groups, Initiates additions/deletions in support of personnel changes.
  • Serves as content manager/approver for the website, responsible for posting and approving updates of all required documents
  • Experience supporting a classification management and policy centric office, coordinating responses with senior management, disseminating policy and policy document changes, creating an office file plan and archiving records, and serving as a SharePoint content manager.
  • Consolidate inputs from staff members for monthly/annual and weekly reporting. Edit submissions to correct grammar/spelling and formatting errors. Prepares coordination packages for approval of correspondence. Provides guidance to queries received through the "security" email group. Coordinates with Policy and Classification Management Officers to obtain appropriate responses and provide a timely response.
  • Manage internal communications between customers.
  • Edit draft documents to incorporate needed changes. Prepare final documents ensuring proper format, template, and classification management requirements are met

Provides military subject matter expertise to assigned programs


Bachelors Degree in a related technical or military discipline, or the equivalent combination of education, professional training, or work/military experience.

5+ years of related experience supporting military operations.

  • Experience as a team lead for contractor personnel.
  • Exceptional customer skills
  • Demonstrated ability to problem solve and develop/create innovative solutions
  • Expert level experience in the development and continuing management of internal and external processes executed by the division
  • Expert knowledge of Sharepoint and experience as a content manager
  • Direct knowledge of desktop publishing applications (Publisher)
  • Direct expert level experience in participating in Government working groups
  • Demonstrated technical knowledge in the development of tools to support division processes
  • Proven ability to document and provide implementation advice on complex problems
  • Demonstrated ability to analyze complex project related problems and create innovative solutions
  • Direct experience in the collection and consolidation of information/statistics from division branches for the monthly and annual activity reports
  • Direct experience assisting with strategic planning and goal setting, plus the development of effective plans to meet and measure progress against the goals
  • Expert level experience support senior level management in the development of requirements
  • Demonstrated skill in the support  of the development of a knowledge-based management environment throughout OS&CI to enhance the formulation and flow of critical management information to all of the leadership team
  • Broad understanding of contract administration and the Government material requisition process;
  • Expert level skill in overall management of prioritizing Division action items to ensure completion;
  • Ability to manage and/or support the management of conferences, all hands meetings and off-sites as directed by the Government;
  • Ability to manage and assist Division Chief with ad hoc projects and briefings as directed by the government;
  • Ability to coordinate weekly program management status meetings with branch management  to promote communication, project prioritization and staffing issues;
  • Ability to manage the calendar of the Division Chief and schedule meetings and briefings as directed by the government

Benefits of this Position:

  • Flexible schedule; facility open 5:00AM-10:00PM
  • Opportunity for Fast Growth within the program
  • Health, Dental and Vision Coverage to keep you healthy, starting your first day
  • We know work-life balance is important, GDIT offers Paid Time Off, Plus 10 Paid Holidays

Why Work at General Dynamics IT?

  • Work with top talent and some of the brightest minds in your field 
  • Support missions that make a difference to our Nation
  • Become part of an organization that that is committed to the highest ethical standards in all that we do 
  • Thrive in the stability of a large organization, with the ability to move onto new opportunities, supporting different missions, building your career within GDIT
  • Want to move, or find a job close to home? We have positions in several locations in the United States and the world
  • Enjoy a culture that supports work-life balance

General Dynamics is a Fortune Blue Ribbon Company and Clearance Jobs Top 10 Government Contractor.



We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.