Responds to inquiries received through phone, email, or face-to-face contact with a customer about the company, products, or services in a timely and accurate manner.
Tracks questions and answers via a computer, as well as enter orders.
Resolves more complex issues submitted by less-experienced specialists.
May coach and review the work of less-experienced professionals.
May serve as a team or task leader. (Not a people manager)
DESIRED QUALIFICATIONS: AA/AS (or equivalent experience), 5+ years of experience
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.