TSS AI Conversational Designer

Clearance Level

None

REQ#: RQ140732

Requisition Type: Regular

Your Impact

Own your opportunity to manage the network that makes mission success possible. Make an impact by using your skills to deliver “One GDIT Network” for our clients.

Job Description

Seize your opportunity to make a personal impact as an AI Conversational Designer supporting the GDIT Enterprise. GDIT is your place to make meaningful contributions to challenging projects and grow a rewarding career.

At GDIT, people are our differentiator. As an AI Conversational Designer, you will be an important part of our platform support and development team.

HOW YOU WILL MAKE AN IMPACT:

Own and manage the design of chat and voice bot conversation flows
Design user-centric conversations based on Conversation User Experience
Work on multiple projects, understand new/existing use cases, analyze text contents, customer journey for designing and building conversation flows with a goal of effective and delightful conversation experience for customers.

WHAT YOU’LL NEED TO SUCCEED:

Bachelor’s degree in Computer Science, Linguistics, Computational Linguistics or related field, or equivalent years of experience and a minimum of 1 year experience working with both Chat and Voice Bot platform such as Dialogflow, Amazon Connect, Watson, RASA, Power Virtual Agent and relevant certifications
Experience in Conversation Design or Computational Linguistics
Ability to convert FAQ content into effective and delightful bot conversation dialogs
Must have good knowledge of NLU techniques, Regular Expression (Regex), Python skills.
Ability to demonstrate through understanding of Conversation Authoring and Conversation Management techniques such as Intents, Entities, Context, Opening, Closing, Responses, Branching, Conclusion, Repairing conversation, Caller Authentication techniques, etc.
Ability to define style-sheet, anatomy of conversations for standardizing conversation UX
Ability to query raw data to analyze customer conversation journey, identify gaps in the conversation design within short time
Ability to Ideate and Prototype
Ability to measure and quantify bot performance
Preferred: Proficient in both English and Spanish

GDIT IS YOUR PLACE:

Full-flex work week to own your priorities at work and at home
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holiday

#NatchJobs

Work Requirements

Years of Experience

3 + years of related experience

* may vary based on technical training, certification(s), or degree

Travel Required

Less than 10%

Salary and Benefit Information

The likely salary range for this position is $88,000 - $132,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
View information about benefits and our total rewards program.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.