IT Service Desk Operations Manager

Clearance Level
None
Category
Project/Task Management
Location
Washington, District of Columbia

REQ#: RQ101989

Travel Required: None
Requisition Type: Regular

The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation. The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SECs IT infrastructure.

Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC. Currently; we are seeking an Service Desk Operations Manager.

The selected candidate must a US Citizen (without dual citizenship) and be able to obtain a Public Trust Suitability clearance, per contract requirements.

Since 1934 the SEC has been restoring and ensuring investor confidence in our capital markets by providing investors and the markets with more reliable information and clear rules of honest dealing. Are you ready to do your part and support all Americans in this mission?

            
Duties:

  • Defines and sets team direction, leading daily operations.

  • Serves as a single point of contact (POC) for support issues involving IT support, service desk and desk side as well as IMAC and special projects. Responsible for inventory control within the IT Support team.

  • Works to insure Service levels and timelines  are met to customer satisfaction.

To qualify, you must meet these basic qualifications:

  • Must have a minimum of 10 years of experience: 5 years in providing IT support and 5 years managing IT Support teams of 25+.

  • Must have experience running multiple projects as well as providing management to the operations teams. 

  • Experience with root cause analysis and leading dispersed teams to develop the response to all stakeholders

Additional preferred experience:

  • ITIL v3 or v4 Foundations is a plus.

  • Experience supporting McAfee, BigFix, Pathing, and support of Apple products is preferred. 

  • Troubleshoots complex issues and provides incident resolution for all related incidents requiring escalated support or subject matter enterprise within end user hardware and software, to include, end user equipment, local and network printers, HDD, and removable media encryption . 

This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.