VTC schedulers/technicians require excellent problem-solving and customer service skills, as well as thorough knowledge of VTC hardware, software and network connections. VTC schedulers/technicians must have expertise in scheduling VTC sessions in VTC bridges, as well as hands-on experience with debugging the interoperation of VTC bridges and end points.
Typical duties include:
Review VTC user request, schedule and manage VTC sessions.
Provide pre-conference testing and setup for video teleconferences and/or meetings.
Ensure full interoperability and a seamless connection between all internal and external systems to include, but not limited to, DISN Video Services - Global (DVS-G), NIPRNET, SIPRNET, and JWICS.
Installing, configuring, and maintaining VTC endpoints
Installing and configuring VTC application and system software and upgrades
Analyze, test, modify and manage VTC infrastructure, such as MCUs and gatekeepers.
Monitor and respond to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
Troubleshooting and repairing hardware and network connectivity issues
Removing old equipment and performing data migration to new machines
Provide technical support and training to end-users.
Three or more years of experience supporting and troubleshooting VTCs in Government environment, as well as troubleshooting and fixing VTC hardware and software (e.g., Cisco, Polycom).
SECRET clearance required to start
DoD 8570 IAT Lvl II certification (e.g. Security+ CE, etc.)
An Associate’s Degree from an accredited college. Additional experience will be considered in lieu of formal education on a case-by-case basis.
COVID-19 Vaccination Requirement: To protect the health and safety of its employees and to comply with customer requirements, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.