GDIT is currently seeking a talented CUCM (Cisco Unified Communication Manager) VoIP/DVTC Administrator with an active TS/SCI clearance to provide maintenance and advanced support for customers globally. The successful candidate will be responsible for providing all voice over IP networks and some Video Teleconferencing within the Enterprise; supporting a 24x7 NOC (Network Operations Center). Responsibilities include Tier II / Tier III resolution and customer support for all managed networks. Candidate must familiar with the use of Cisco Call Manager, Cisco Unity, Tandberg Management Suite (TMS), and various other tools as required.
NOC is 24x7 shift work; to include weekends and holiday for all employees
Day Shift: 6am – 2:30pm
Swing Shift: 2pm – 10:30pm
Mid Shift: 10:30pm – 6am
Technical knowledge of VoIP / IP telephony systems, software, hardware, and Telecommunications standards, Unified Communications Manager, Unity Connection, and Unified Presence
Understanding of call routing to include calling search spaces and partitions, route patterns, trunks and gateways
Experience voice gateways and CUBEs
Experience with VTC equipment such as Cisco Telepresence Management Suite, Tandberg and Cisco CODECs, Gatekeepers, Gateways and MCUs.
Possess understanding of TCP/IP, H323, E164 and SIP protocols.
Ability to troubleshoot common VoIP & VTC issues to include identifying and correcting issues with endpoints, trunks, dial plans, and profiles
Experience analog gateways
Understanding of the Tandberg Management System -Licensing of devices and servers (VoIP and DVTC)
Ability to troubleshoot common VTC issues to include the identification of failed endpoints, bandwidth saturation, or mis-configured conferences
Ensure compliance with network security policies and procedures
Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the Unified Communications environment.
Create and report all outage notifications and network related issues according to standard operating procedures
Comprehensive knowledge of network topology; along with networked hardware and software tools listed above
Participate in engineering projects or upgrades as tasked by GDIT management
Interface with vendors to ensure proper performance of tools and software packages.
Provides training and technical guidance to lower tier employees
Must have a TS/SCI Clearance and the ability to obtain required Polygraph
Effective Communication skills - verbal and written
Problem analysis and problem solving
Attention to detail and accuracy
Customer Service oriented
Ability to work independently within a Team Concept
Ability to multitask in a stressful environment
Bachelor's Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or 8+ years of directly related work experience.
CCNA Collaboration (Highly Desired)
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.