At GDIT we build cutting-edge applications that help the end user accomplish their mission.
GDIT is your place. You make it your own. Bring your creativity to help us find simple solutions to complex problems. By owning your opportunity at GDIT, you’ll play an essential part in preparing our nation for the future.
Required Skills and Demonstrated Experience
Demonstrated experience as a technical help desk position supporting various versions of the Windows platform, internet browsers, and sponsor developed applications used in a high paced business environment.
Demonstrated experience of multiple desktop programs, configuration and debugging techniques, such as Check_MK, Splunk dashboards, ServiceNow, SharePoint, Active Directory and sponsor developed applications.
Demonstrated experience managing multiple priorities, eliciting information from customer, and gathering and maintaining information related to incidents.
Demonstrated experience tailoring technical response to all levels of technical experience.
Demonstrated experience maintaining granular level documentation and preparing for various levels of technical ability and management.
Demonstrated experience with TCP/IP and general networking issues.
Demonstrated experience providing superior customer service and support.
Demonstrated experience resolving issues efficiently and contributing to the improvement of the infrastructure.
Demonstrated experience troubleshooting technical issues and applying critical thought to problems.
Highly Desired skills and demonstrated experience
Demonstrated experience developing in ServiceNow.
Demonstrated experience with IBM Tivoli Service Request Manager or Jira.
Demonstrated experience creating and analyzing data metrics.
Demonstrated experience with Tableau.
Demonstrated experience with data mining tools.
Demonstrated experience with Amazon Web Services or Cloud administration.
Demonstrated experience with interpersonal and organization skills and working both independently and in a team environment.
Demonstrated experience negotiating issues, sound judgment, and decision-making.
Associate Degree or Bachelor's degree in Computer Science, System Engineering, Information Management or related field.
Certification: SharePoint Administrator
WHAT GDIT CAN OFFER YOU:
Full-flex work week
401K with company match
Internal mobility team dedicated to helping you own your career
Collaborative teams of highly motivated critical thinkers and innovators
Ability to make a real impact on the world around you
Not sure this job’s the one for you? Check out our other openings at gdit.com/careers.
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About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.