Team Lead - Network Monitoring and Management

JDOC Coordinating Activity Team Lead

US Secret Security Clearance is required

Based in Doral, FL

Please note position is not "remote" or "work from home"

The Coordinating Activity (CA) Team Lead provides management, coaching, experience, and oversight to the CA Team that provides DoDIN AO SOUTHCOM network monitoring, situational awareness, service interruption and restoral management and planning, IT outage and hazardous condition tracking. Manage a team within USSOUTHCOM Joint DoDIN Operations Center (JDOC) that accomplishes, but is not limited to, the following tasks:

• Processes Authorized Service Interruption (ASI) for all local and DISA published ASIs. Maintain full situational awareness throughout the execution of ASIs that impact, or have the potential, to adversely impact USSOUTHCOM IT Enterprise Operations.
• Monitor DoDIN AO SOUTHCOM Enterprise Constructed Networks for abnormal behavior that predicts or demonstrates service interruptions associated with outages, degradations, and hazardous conditions. Make recommendations for improvements for monitoring tools that yield better situation awareness.
• Track USSOUTHCOM Operational & Exercise activities that facilitates the dissemination of information that better informs USSOUTHCOM JDOC decision making processes during the execution of system changes and ASI
• Monitor and collect all pertinent information associated with circuit and/or service outages throughout the lifecycle of the outage. Work closely with JDOC team members throughout the restoral process. Ensure all information inclusive of operational risk is fully articulated to the JDOC Battle Captain to facilitate the decision making process. Maintain 24/7/365 situational awareness throughout, and publish Communications Status documentation as required.
• Work closely with the Enterprise Problem Manager to facilitate the collection of information required to effectively execute root-cause analysis and development of improvement recommendations.
• Work closely with the Enterprise Change Manager to ensure ASIs are processes as required to facilitate approved changes.
• Support the information collection and dissemination that facilitates the development of JDOC briefings.
• Provide 24/7/365 support the JDOC Battle Captain during the execution of scheduled shifts.
• Serve as an afterhours and weekend liaison for service desk incidents and requests. Initiate break-fix actions as prioritized by the USSOUTHCOM JDOC Battle Captain. Document all non-priority requests/incidents for delivery to service desk management staff during regular working hours.
• Create and/or improve and document all processes associated with execution of Coordinating Activity duties and responsibilities. Ensure strict adherence to process execution in accordance with the latest approved Standard Operating Procedures (SOPs) and work instructions.
• Ensure all circuits that provide primary, secondary and/or tertiary links are well documented and accessible within the JDOC. Ensure all Coordinating Activities Team Members understand the operational significance of all circuit and/or service outages. degradation, and/or hazardous conditions and can make recommendations for circuit failover.
• Effectively schedule Coordinating Activity Team Members to ensure 24/7/365 onsite coverage within the USSOUTHCOM JDOC.
• Provide weekly activity reporting (WAR) and subsequent monthly reporting for all Coordinating Activity tasks accomplished, future planned activities, and concerns/risks.
• This position requires non-traditional shiftwork to provide 24/7/365 onsite coverage within the USSOUTHCOM's Joint DoDIN Operations Center

REQUIRED EXPERIENCE

• 8+ years experience performing tasks associated with network monitoring, circuit management, planned/unplanned service interruptions, communications, interacting with change and problem management processes.

REQUIRED EDUCATION

• BA/BS or equivalent experience, training and education.

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