ONE-Net, Field Technician, Santa Rita Guam

Clearance Level
Secret
Category
Field Engineering
Location
Santa Rita, Guam

REQ#: RQ46845

Travel Required: Less than 10%

GDIT has an immediate opportunity for a Field Service Technician in Guam with an active SSBI or equivalent clearance investigation. The selected candidate will support ONE-Net; the premier U.S. Navy Outside the Continental United States (OCONUS) network that provides enterprise level support at multiple locations across the globe. Join the GDIT team of professionals working at this unique location in a challenging and rewarding environment. From experiencing the local culture to ensuring that our nation’s naval warfighters are mission cable, the sun never sets on ONE-Net!

Guam is largest of the Mariana Islands chain and  is a unique place to live and work, the combination of the small town U.S.A atmosphere coupled with the international flare and unique cultural experiences “off base” it is a winning combination! 

For additional information on the sights and sounds of Guam visit:

https://www.visitguam.com/

http://theguamguide.com/

https://www.cnic.navy.mil/regions/jrm/installations/navbase_guam/about/installations.html

Functional Responsibilities

  • Ability to provide 8x5 On Site and 24x7 On Call Support.
  • Analyzes and develops new hardware requirements and prepares specifications for hardware acquisitions.
  • Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
  • Assesses and documents current site network configuration and user requirements.
  • Assists in communicating current operational status of networks.
  • Assists in instructing customers in the operation and maintenance of systems/equipment.  
  • Assists in maintaining network hardware and systems; troubleshoots network and hardware issues or problems; researches, analyzes, isolates and resolves errors.
  • Coordinates post installation operations and supervises maintenance support.
  • Develops hardware installation schedules.
  • Directs and leads preparation of engineering plans and site installation Technical Design Packages.
  • Directs and leads preparation of drawings documenting site configuration changes.
  • Maintains computer-based systems, local area networks or communication systems.
  • Mobilizes installation team.
  • Organizes and directs site surveys for hardware installations.
  • Performs basic testing of routers and switches as appropriate.
  • Performs site lead related duties and functions at the direction of the ONE-NET Operations Manager.
  • Prepares site installation and test reports.
  • Provides on-site field support to customers including installation, servicing and repairing of systems and equipment.
  • Provides supervision of installation technicians, analysis, design, installation, and maintenance of computer based systems, local area networks, and communication systems.
  • Provides technical field support to ONE-Net customers.

Requirements

  • Ability to supervise a team of field service technicians in day to day operations.
  • Experience working with network\systems software and hardware, data, voice or video.
  • Experience working with computer systems.
  • Experience working with customer technology and support requirements.
  • Experience working with the company's hardware, software and equipment products.
  • Good analytical and problem solving skills.
  • Experience working with various computer applications and ability to apply to situation.
  • Interpersonal and communications skills to interact with customers and team members.
  • Skilled in time, priority and task management.
  • Strong field Support experience supporting a DoD clients or customers.

Required Certifications

  • DoD 8570.01-M IAT Level I Baseline Certification
  • Windows 10 Operating System Certification
  • CCNA OR higher Certification
  • ITILv3 Foundations Certification

This position provides exceptional growth opportunities, competitive salary, and excellent benefits.

Relocation not provided.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.