We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that is important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an Event Process Analyst joining our team to support our government client’s activities in the Northern Virginia locations.
At GDIT, people are our differentiator. TheEvent Process Analyst supports the design, deployment, and operations of IT Infrastructure Event processes. The Event Process Analyst supports the deployment of process and procedures and assists in the IT Infrastructure governance and operations.
Supports the planning, design, and implementation of ITSM Event processes
Assists with the deployment and transformation of IT infrastructure processes and procedures
Provides analysis and support for on-going service delivery, performance, and governance operations
Works with key process stakeholders to capture process policies, work instructions, and knowledge expertise
Supports monitoring services throughout ITSM process life cycle; verifying adherence to specified process requirements and support quality assurance activities (Monitor)
Assists with analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes (CSI)
Supports evaluations and quality assessments for proper implementation of processes to meet quality standards
Facilitates TEMs and other requirement gathering work sessions
Works as a self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team
Participates in special projects as required.
DESIRED QUALIFICATIONS: Bachelor's Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications, training, or work experience.
5+ years of relevant work experience.
Working knowledge of the Service Management workflows and ITSM processes
Relevant experience as an ITSM Event Process Analyst in programs of similar scope, type, and complexity
Good written and communications skills with the ability to clearly document and explain business processes
Experience with network devices - Be able to read devices and throughputs, ascertain false positive readings, and determine if reported events are actionable vice false-positives
ITIL certifications or training
Familiarity with ServiceNow, SRS or other ITSM management tools
Familiarity with Tableau
Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.
At GDIT, our "People First" culture commits to every employee feeling valued and supported throughout their career. Our comprehensive Total Rewards package – including programs focused on financial, physical, emotional and social well-being – demonstrates this commitment.
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.