Event Process Analyst - TS/SCI with Polygraph

Clearance Level
Top Secret SCI + Polygraph
Category
Business Process Analysis
Location
Chantilly, Virginia

REQ#: RQ108412

Travel Required: Less than 10%
Public Trust: None
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that is important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an Event Process Analyst joining our team to support our government client’s  activities in the Northern Virginia locations.

At GDIT, people are our differentiator. The Event Process Analyst supports the design, deployment, and operations of IT Infrastructure Event processes. The Event Process Analyst supports the deployment of process and procedures and assists in the IT Infrastructure governance and operations.

  • Supports the planning, design, and implementation of ITSM Event processes
  • Assists with the deployment and transformation of IT infrastructure processes and procedures
  • Provides analysis and support for on-going service delivery, performance, and governance operations
  • Works with key process stakeholders to capture process policies, work instructions, and knowledge expertise
  • Supports monitoring services throughout ITSM process life cycle; verifying adherence to specified process requirements and support quality assurance activities (Monitor)
  • Assists with analysis, evaluation, and assessment leading to development of recommendations for process improvements, optimization, and/or development efforts for IT processes (CSI)
  • Supports evaluations and quality assessments for proper implementation of processes to meet quality standards
  • Facilitates TEMs and other requirement gathering work sessions
  • Works as a self-starter who delivers high quality work and can adapt to new challenges, either on their own or as part of a team
  • Participates in special projects as required.

DESIRED QUALIFICATIONS: Bachelor's Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications, training, or work experience.

  • 5+ years of relevant work experience.
  • Working knowledge of the Service Management workflows and ITSM processes 
  • Relevant experience as an ITSM Event Process Analyst in programs of similar scope, type, and complexity
  • Good written and communications skills with the ability to clearly document and explain business processes   
  • Experience with network devices - Be able to read devices and throughputs, ascertain false positive readings, and determine if reported events are actionable vice false-positives
  • ITIL certifications or training
  • Familiarity with ServiceNow, SRS or other ITSM management tools
  • Familiarity with Tableau
  • Because of the sensitive nature of the work being done for this government client, all candidates must hold a TS/SCI with Polygraph.

At GDIT, our "People First" culture commits to every employee feeling valued and supported throughout their career.  Our comprehensive Total Rewards package – including programs focused on financial, physical, emotional and social well-being – demonstrates this commitment.


About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.