Unified Communication Tier I Technician (Shift Work Required) - TS/SCI

GDIT is currently seeking a talented Unified Communication (UC) Technician with an active TS/SCI clearance to provide monitoring, and advanced support for customers globally. The successful candidate will be responsible for providing multiple services in the realm of Unified Communications to include Video Teleconferencing (VTC) and video streaming within the Enterprise; supporting a 24x7 NOC (Network Operations Center).  Responsibilities include Tier I resolution and customer support for scheduled or active Video Teleconferences.  Candidate will become familiar with the use of VC Wizard, Multipoint Control Unit (MCU), Telepresence Management System (TMS) and various other tools as required.

Job Description

Flexibility Requirement:

• NOC is 24x7 shift work; to include weekends and holiday for all employees
  • Day Shift: 6am – 2:30pm
  • Swing Shift: 2pm – 10:30pm
  • Mid Shift: 10:30pm – 6am

Desired Skill Level Requirements:

• Familiarity with VTC service and support to include scheduling, monitoring, administrative support and technical assistance to customers.
• Manage resource availability and conflicts for Video Networks.
• Ensure compliance with VTC network security policies and procedures.
• Possess understanding of TCP/IP, H323, E164 and SIP protocols.
• Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above.
• Knowledge of operating systems and applications as they pertain to the VTC environment.
• Interface with vendors to ensure proper performance of tools and software packages.
• Process Authorized Service Interruptions (ASIs) as directed by GDIT Management.
• Provide After Action Reports (AARs) for Problem Management resolution.
• Participate in special projects as required by GDIT Management.

Key Competencies:

• Interpersonal Skills
• Effective Communication skills - verbal and written
• Listening skills
• Problem analysis and problem solving
• Attention to detail and accuracy
• Customer Service oriented
• Adaptability
• Ability to work independently within a Team Concept
• Ability to multitask in a stressful environment

Education Requirement:

Degree in Computer Science or a related technical discipline; or the equivalent combination of education; technical certifications or training; or 1+ years of directly related work experience.

Certification Requirement:

Security+ CE

Clearance Requirement:

Must have a TS/SCI Clearance and the ability to obtain required Polygraph

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The likely salary range for this position is $60,000 - $90,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.