Desktop Support Position

Clearance Level
None
Category
Field Engineering
Location
Reston, Virginia

REQ#: RQ84241

Travel Required: Less than 10%
Requisition Type: Regular

GDIT TSS is looking for a Help Desk Technician to provide executive white glove concierge support to GD CHQ. You will also:

  • Provide new services and troubleshooting and restoring existing services
  • Perform on-site and remote analysis, diagnosis, and resolution of desktop problems for users, and recommend and implement corrective solutions.
  • Provide after support Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
  • Construct, install, and test customized configurations based on various platforms and operating systems.
  • Where required, administer and resolve issues with associated end-user workstation network software products.
  • Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
  • Ensure that desktop connection, i.e. network jacks are in proper working order.
  • Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports.
  • If necessary, liaise with vendor and third-party support vendors.

Required Experience:

  • Associates Degree or equivalent experience and 5+ years of experience
  • In depth knowledge and troubleshooting experience with Windows 10 client hardware and software, and Apple mobile devices
  • Hardware troubleshooting experience.
  • Working technical knowledge of current protocols, operating systems, and standards.
  • Ability to operate tools, components, and peripheral accessories.
  • Able to read and understand technical manuals, procedural documentation and guides.
  • MUST BE US CITIZEN PER PROGRAM REQUIREMENTS

Desired Experience

  • Strong customer service orientation.
  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Good written and interpersonal communication skills.
  • Ability to conduct research into PC and software issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Team-oriented and skilled in working within a collaborative environment.
  • Additional Job Description

Additional Job Description

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
 

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.