Systems Support Specialist - Livelink
Monitor System Performance
System Backups
Systems Support
System Upgrades
REQ#: RQ142569
Requisition Type: Pipeline
Your Impact
Own your opportunity to work alongside federal civilian agencies. Make an impact by providing services that help the government ensure the well being of U.S. citizens.
Job Description
We are GDIT. We stay at the forefront of innovation to solve complex technical challenges. Our work depends on a LiveLink System Support Specialist joining our team to support USAMRDC activities at Fort Detrick in Frederick, MD.
At GDIT, we foster a people-centric environment. As a LiveLink System Support Specialist, you will be trusted to ensure effective, efficient operations of the OpenText Livelink Enterprise Content Management platform.
HOW A SYSTEMS SUPPORT SPECIALIST - LIVELINK WILL MAKE AN IMPACT
By using your knowledge of enterprise content management and OpenText Livelink to streamline MRDC content and knowledge management, while supporting business process automation and reengineering.
Troubleshooting and resolving technical issues related to the Livelink system, including user access, system performance, and application errors.
Performing routine system maintenance tasks, including backups, system updates and patching.
Monitoring system performance and identifying areas for improvement to ensure optimal system performance.
Working with internal teams to develop and implement system enhancements and upgrades.
Design, development and customization of user interface, workflows, Content Server forms including business process reengineering.
User training and outreach.
WHAT YOU’LL NEED TO SUCCEED:
Clearance: Active DoD Secret clearance
Possess active 8570.01-M baseline certification(s) Security+ CE, CND or equivalent
Strong technical knowledge of the OpenText Livelink ECM platform with proven experience in technical support, configuration, maintenance, administration and troubleshooting of the Livelink platform.
Excellent problem solving and analytical skills
Strong communications and interpersonal skills
Experience with other ECM platforms is a plus
EDUCATION AND EXPERIENCE: Technical Training, Certification(s) or Degree, 1+ years of experience
Work Requirements
2 + years of related experience
* may vary based on technical training, certification(s), or degree
Less than 10%
U.S. Citizenship Required
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
COVID-19 Vaccination
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.