Client Systems/Hardware Support - Enterprise

Clearance Level
Help Desk
Doha, Qatar

REQ#: RQ72243

Travel Required: None
Public Trust: None
Requisition Type: Regular

Thank you for your interest in joining our team! This position will be providing the support to the Combined Air Operations Center (CAOC.) Our team works hard to ensure that the warfighter is able to complete the mission and ensure success through our dedication to the task, being determined to do the job right and dependable whenever called upon. Serving at either the CONUS location at Shaw AFB, located in Sumter, SC as well as OCONUS at Al Udied Air Base, Qatar.


  • Associates Degree or 2+ years experience
  • Security+ CE

Client Systems/Hardware Support

  • Position shall install, administer and maintain client machines, devices, peripherals and software, and provide technical support to network end-users. (At Al Udeid Air Base only: Client Systems/Hardware Support also provides IT Asset Management Support)
  • Perform all technical support and O&M activities
  • Add, move and change client hardware and software to meet end user data, voice and video needs
  • Provide system support to clients operating on the network/domain
  • Configure client level software, modify software configuration, and perform basic configuration management functions
  • Notify the unit Equipment Custodian of any hardware relocation and equipment problems
  • Obtain an implementation checklist from the theater NOSC, NCC, or FSO before installing any equipment
  • Assist with installing, testing, and accepting new systems
  • Periodically review the organization's needs for computer resources and validate computer equipment requirements the unit Equipment Custodian submits
  • Promote user awareness concerning unauthorized or illegal use of computer hardware and software
  • Implement client workstation software patches, security fixes, and service releases
  • Perform e-mail management and assist users with creating PSTs and moving official emails to electronic file plans
  • Assist with the tracking and management of OEM/COTS licenses, warranties, service level agreements renewals for client equipment and software
  • Support O&M of deployable communications suites (e.g., Executive Communication Kits (ECK) and Communications Fly-away Kits (CFK)), including equipment set set-up, tear-down, troubleshooting and maintain, and managing security groups, folders, mailboxes and permissions

3.21 IT Asset Management Support. 

The contractor shall perform asset management, warehouse and logistics support activities in support of Enterprise and AOC networks and systems. The contractor shall: 

3.21.1 Reference Appendix A for location specific coverage/manning requirements; 

3.21.2 Provide Equipment Control Officer (ECO) support IAW AFMAN 17-1203, Information Technology Asset Management; 

3.21.3 Establish, manage and maintain equipment accountability (inventory/positive control) to include the tracking of assets from initial acquisition, during removal/replacement/repair, and through final disposition; 

3.21.4 Ensure accounts are inventoried to validate the possession, location and quantity of accountable assets annually, and conduct out of cycle inventories as required; 

3.21.5 Enter, update and maintain assets in the appropriate government furnished database and/or tracking system (e.g., AFEMS-AIM, or other approved accountable systems of record for accountability of hardware), and affix bar-coded labels, as required; 

3.21.6 Manage distribution of accountable and non-accountable items to include issuing items to requestors and property custodians and document transactions in the appropriate government furnished database and/or tracking system; 

3.21.7 Provide initial and recurring annual training to property/equipment custodians to ensure proper tracking, accountability and transfer of inventory; 

3.21.8 Assist with initiating Report of Survey/Releases of Accountability for lost, stolen or damaged property; 

3.21.9 Assist with asset life cycle management and technical refresh planning, acquisition and implementation activities; 

3.21.10 Assist with the tracking and management of COTS licenses, warranties, service level agreements renewals for equipment and software;

3.21.11 Analyze and recommend updates, enhancements or replacements to extend the life or improve reliability of equipment; 

3.21.12 When property is identified as excess and unserviceable, report the property to the appointed government representative for disposition instructions; 

3.21.13 Prepare assets for and assist with asset final destruction and disposal; 

3.21.14 Manage, operate and control warehouse and storage facilities used to store and stage equipment, material and supplies; and ensure the facilities are clean, organized and safe; 

3.21.15 Operate and maintain material and storage handling equipment (e.g., forklifts, pallet and hand trucks, pickers, stackers, racks, etc.); 

3.21.16 Conduct daily inspections of warehouse and storage facilities, vehicles and storage and material handling equipment to ensure operability, serviceability and safety; report discrepancies to government technical representative; 

3.21.17 Support equipment, material and supply receiving activities to include inspecting shipments to verify the type, quantity and condition of items received match invoice or shipping documents; 

3.21.18 Support packaging, palletizing, shipping, transporting and transferring of equipment, material and supplies, to include preparing and processing required shipping, property transfer and customs documentation; 

3.21.19 Maintain a record and inventory of stored non-accountable bench stock equipment, material and supplies; 

3.21.20 Perform periodic inventory of bench stock items, assist with replenishment and reordering actions for low bench stock items, and restock assets, as required; 

3.21.21 Assist with production work centers with technical support and O&M activities identified in PWS paragraph 3.3 (and subparagraphs), as required; and 

3.21.22 Develop and submit inventory and ad-hoc reports, as required by the government. 

#Defense #kmp #CAOC #hardware #helpdesk #technician


We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.