Coalition Support Service Desk System Technician Secret Tampa, FL
Please take this opportunity to join one of GDIT’s fastest long-standing growing programs! US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.
This position is high visibility and responsible for providing Tier 0, 1, and eventually higher tiered systems support, incidence response, and escalation supporting the US BICES-X Coalition Support Service Desk. In addition, position requires attention to detail and ability to adapt to changing environment.
Manages the functionality and efficiency of a group of computers running on one or more operating systems.
Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
Applies diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Provides troubleshooting and support.
Assists in the administration of e-mail systems.
Provides phone and help-desk support for local and off-site users.
Analyzes customer needs to determine functional and cross-functional requirements.
Maintains current knowledge of relevant technologies as assigned.
Maintains the integrity and security of servers and systems.
Sets up administrator and service accounts.
Maintains system documentation.
Interacts with users and evaluates vendor products.
Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery.
Develops and monitors policies and standards for allocation related to the use of computing resources.
May program in an administrative language.
Develops and implements testing strategies and document results.
Provides advice and training to end-users.
**Shift work required**
2+ years of experience required.
Must possess and maintain a Secret Clearance
BA/BS degree or equivalent work experience.
IAT Level 2 or higher certification required.
Experience with IT Service Management (ITSM), Tier 0-3 ticket escalation and notification procedures.
Shift Work required
Experience with Installing, configuring, and upgrading computer hardware and software.
Experience with user, administrative and service account creation and management
Experience with direct customer support for both internal and external customers.
Experience with Group Policy, and Windows PowerShell
Experience with Multiple OS and Scripting Languages
Experience with the principles, methods, and techniques used in Microsoft Server 2008, 2012, AND 2016 administration, troubleshooting and support.
Experience with implementing and maintaining systems documentation.
Experience with developing training for both internal and external customers.
Microsoft MCSA or MCSE Certification
Experience with Customer Support and Incident Management
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.