Enterprise IT Service Desk Program Manager

Clearance Level
Business Operations
Washington, District of Columbia

REQ#: RQ129266

Travel Required: None
Requisition Type: Regular
Job Description

The world of investing is fascinating yet complex. While hundreds of first -time investors are turning to the markets to help pay for their homes, send their children to college and secure their futures the mission of the Securities and Exchange Commission (SEC) is becoming all the more vital. GDIT is excited to support the SEC in as it seeks to protect investors, maintain fair, orderly, and efficient markets, and facilitate capital formation.

The SEC ISS program is a comprehensive IT program charged with operating, managing, and advancing the SEC's IT infrastructure. Our dynamic program team of IT leaders and large and small business partners is seeking bright, energetic and talented individuals to join us as we bring our innovative IT Service Delivery solutions to SEC.

GDIT is seeking an Enterprise Service Desk Program Manager in Washington, DC supporting a customer contract. The selected candidate must be a US Citizen (without dual citizenship) and eligible to obtain a Public Trust clearance.

To qualify, you must meet these requirements: 

  • At least 8 years of related management experience with an emphasis on Service Desk and End User Computing programs and/or projects, including mission critical programs, IT systems implementation and solution development

  • At least 5 years of proven experience managing a program with at least 50 personnel delivering Enterprise Operations Support Services to at least 6000 end users across multiple locations

  • At least 3 years of experience interfacing and presenting to C-level executives

  • Bachelor’s degree. May be substituted with 6 additional years of related experience

It would be great if you also had:

  • ITILv3 certification

  • PMI’s PMP certification preferred

Other qualifications include:

  • Excellent communication skills.

  • Strong analytical and problem solving skills to troubleshoot and resolve issues relevant to business operations.

  • Ability to balance and prioritize work

  • Self-starter

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.