ITSM Solutions Consultant

Clearance Level
Top Secret
Software Development
Fort Meade, Maryland
Chantilly, Virginia

REQ#: RQ101990

Travel Required: 10-25%
Requisition Type: Pipeline

GDIT is seeking an ITSM Solutions Consultant to help support an exciting new Cloud Service Offering contract, Defense Enterprise Office Solutions (DEOS). This position will require the employee to report full-time onsite in Fort Meade, MD. NOTE: This position is contingent upon contract funding for an upcoming need on the program.

As a Solutions Consultant, focused on ITSM, you will be responsible for designing, documenting, implementing, and maintaining enterprise ITSM capabilities and integrations to include hybrid cloud services for our DOD customers. Successful candidates must have a strong understanding of DOD cloud governance, including service models required to optimize the efficiency and effectiveness of service delivery of global cloud services to DoD customers and end users. Research, develop, and recommend solutions to integrate people, processes, and technologies to improve ITSM operations and Cybersecurity posture. Provide expert-level analyst and advisory services, including advanced-level process automation leveraging industry best-in-class ITSM tools, including enterprise platform solutions, such as ServiceNow. Analyze strategy, concept of operations, and tactics, techniques, and procedures development applying DoD and industry practices, including IT Infrastructure Library (ITIL), ISO 20000, and the DoD Enterprise Service Management Framework (DESMF). 

This role will provide guidance and direction to other professionals, acting in a consulting and/or advisory capacity, coordinating resolution of highly complex problems and tasks, and possessing ability to meet and operate under deadlines. Provide expertise in support of other team members in areas of project level Risk Management, Schedule Management, Change Management, Knowledge Management, Configuration Management, Service Management, Quality Management, and Resource Management. 

Required Qualifications:
•    Active DoD Top Secret clearance   
•    IAT Level II Certification   
•    5+ years of ITSM experience (additional experience / certifications may be considered in place of education) 
•    3+ years of Cloud Service experience  
•    Expertise Planning, Designing and Executing integration with ITSM products  
•    Expertise in Cloud service delivery network models  
•    Experience with MS Office 365 deployment and migration  
•    Experience with managed service delivery models  
•    Experience with hybrid and cloud service delivery models  
•    Ability to motivate teams to perform exceptionally over long stretches of time and in challenging situations  
•    Ability to thrive in a highly collaborative, fast-paced, growth-focused environment 
•    Able to report onsite as indicated above



This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.