Participates in and supports process improvement initiatives. Assesses programs/projects to identify process concerns through process audits and observations. Provides operational assistance to address and resolve actions necessary for process compliance. May be certified in lean and six-sigma quality methodologies and utilize quality tools to help drive continuous improvement. DESIRED QUALIFICATIONS: BA/BS, + 0 yrs experience
Additional Job Description:
For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training, and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs, and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
General Duties and Responsibilities
•Support quality assurance efforts across complex, dynamic systems.
•Assure that high quality products; hardware and software, and services are consistently provided to the customer.
•Achieve quality assurance operational objectives by contributing information and analysis to project plans, schedules and reviews.
•Identify and resolve service and product problems.
•Reduce project risks by:
◦Reducing the number of product defects and service faults
◦Identifying product and service weaknesses
◦Identifying and implementing corrective actions in a timely manner
◦Enforcing conformance to established standards
◦Following best practices and promoting process improvements and refinements
•Conduct quality audits and implementing required changes to maintain high quality services and products.
•Identify systematic trends.
•Conduct Root Cause Analysis when required.
•Maintain quality control records.
•Communicate effectively in writing, so that accurate records are available to review.
•Maintains and improve product quality by completing product, process, system, compliance, and quality audits; investigate customer complaints; collaborate with other customer and GDIT management
•Address customer complaints; collaborate with other members of management and/or customers to develop improved methods, processes, procedures and training
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.