Voice Operations Team Lead

Clearance Level
None
Category
Project/Task Management
Locations
Washington, District of Columbia
Germantown, Maryland

REQ#: RQ128852

Travel Required: Less than 10%
Public Trust: NACI (T1)
Requisition Type: Regular

This lead will manage a team to provide Operations & Maintenance (O&M) support to Voice Operations, phone operators, and LAN technicians in support of the customer’s environment. This position also requires thought leadership to help move forward the customer’s technology and vison goals, as well as development a short and long term roadmaps.

Responsibilities include:

  • Oversight and management of O&M support and Voice/LAN projects
    • Daily onsite troubleshooting for physical cable plant and desktop phones,
    • Coordination with on-site support personnel while troubleshooting
    • Major project and routine O&M task/assignment tracking to ensure timely completion and high quality;
    • Switch technicians to support VoIP adds, moves, and changes;
    • Use customer’s Enterprise service management tools to initiate, respond, and track service requests;
    • Review break/fix issues to establish the root causes of issues and ensure proper fixes are implemented;
    • Creating reports and performance metrics analysis;
    • Adhere to change management processes and procedures;
  • Customer relationship management:
    • Inform management in a clear, concise, and timely manner of any customer or technical issues;
    • Provide thought leadership on leveraging technology refresh for evolving and maturing customer’s voice services to include Voice as a Service; and
    • Be responsive and decisive on recommending architecture solutions as customer requirements and technology evolves.

Qualifications

  • Degree in related field
  • 10 + years of experience

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.