Research, test, and make recommendations for new hardware and software technologies
Conduct configuration management
Ensure all new software and hardware introduced to the network meets all applicable guidelines and work in the current operating environment
Provide technical Systems Administration support to the Government for NMUSA government employers and contractors on the approved Government network and commercial network.
Provide initial problem identification, trouble ticket submission, basic systems administration, and operational user assistance and direction to resolve real or perceived computer problems.
Support shall include telephone access, voicemail reset, email troubleshooting and chat capabilities.
Input any actions taken regarding issues with telephones, computer systems, etc. into the Trouble Ticketing Tracking System spreadsheet (changing to SharePoint).
Record and document all instances in support of customers using Government approved tools and processes. While resolving a systems administration problem, provide daily status updates. Upon problem resolution, input an update into the NMUSA Computer Issues and Help Tickets Log System.
As applicable, monitor, operate, and maintain a telecommunications management system for customers including conducting user unit moves, adds, and changes; updating the operator and directory service call detail reporting; performing trouble resolution, work order logging and facilitating the moves, adds, and changes.
Provide on-site IPhone support prior to elevating to CMH or cell phone
Provide on-site voicemail support prior to elevating to Regional Network Enterprise Center (RNEC) telephone support desk
Troubleshoot initial user problems before elevating to RNEC Help Desk
Brief new employees on IT requirements and NMUSA guidelines for password usage, internet usage, and security requirements for the NMUSA enterprise
Provide desktop technical support to the Government for NMUSA commercial network and the exhibits galleries on a daily basis. The NMUSA personnel environment consists of approximately 70-80 users.
Perform backup and storage functions, to include the following:
Maintain and manage storage, backups and restoration of current NMUSA systems including all system files, file systems, directories, and/or user files.
Monitor storage and backup systems for efficiency and utilization.
Provide engineering/architectural services for all NMUSA backup and storage systems.
Responsible for server administration; server installation, repair, maintenance, and upgrades; system back-ups and restores; applications system administration; disaster recovery planning and execution on the existing NMUSA servers. The servers mainly consist of HP and Dell servers.
Install, maintain, and upgrade cabling systems.
Obtain approval for all IT configuration/network changes
Perform preventive maintenance (PM) to keep hardware and systems software in proper operating condition. PM is performed on a scheduled basis, normally during the Principal Periods of Maintenance (PPM) as defined by the Government PPM Schedule or the manufacturer for the hardware and software.
In performing PM on hardware equipment, perform adjustments, cleaning, and replacement of parts according to published maintenance procedures.
Acquire, test, and install systems software updates. Systems software tests and installations shall normally be performed during scheduled system test periods.
Evaluate vendor-supplied updates or patches for applicability.
Implement system software releases.
Security and STIGs
Support the Certification and Accreditation process
Document, implement, and maintain system security policies in accordance with DISA STIG requirements
Implement mitigations of security vulnerabilities in response to IAVAs
Master’s Degree or Bachelor’s Degree in Information Technology or related field of study
10+ years of experience in related Information Technology Field
Familiarity with Dell and/or HP servers
Familiarity with DISA STIG compliance and documentation to support RMS.
Must be able to speak, read, write, and understand the English language including unique technical terminology required for the performance of these duties and functions.
Must have the ability to operate a computer and be familiar with using the Microsoft Office Suite.
Excellent analytical and problem-solving/trouble shooting skills.
Excellent customer service skills
Strong organizational and collaborative skills
Strong teamwork and engagement as a project team member.
Ability to assimilate information rapidly, motivated to self-study new requirements
Maintain current industry knowledge of relevant concepts; practices and procedures.
Able to multi-task and prioritize
Able to work under time constraints
Adapt to changes in requirements and new projects
Maintain and upgrade certifications
Willing to perform other duties as assigned
CompTIA Security+ ce at date of hire
Microsoft Windows 10 or Microsoft Certified Systems Engineer
If you start only with a Security+ ce, continued employment will be contingent on receiving the additional certification within 90 days after your start date.
Favorably adjudicated National Agency Check with Inquiries (NACI) at time of start
National Museum of the United States Army, Fort Belvoir, Virginia
Telework only under special circumstances and must be authorized by the government
Occasional travel may be required – normally less than 10%.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.