IT Operations Lead

GDIT is seeking a highly motivated manager to serve as Task Order Manager for Network Voice and Video and Network SME.

This person will work closely with a team of direct and indirect personnel focused on providing Task Order management; strategic planning, alignment, and implementation; and stakeholder engagement and communications. The Task Order Manager will be responsible for the day-to-day operations of tasks including technical work, staff supervision, financial and business development activities to meet/exceed customer needs, leverage partner resources, and achieve key milestones. They will also serve as a Network SME to help the team and customer modernize and adhere to requirements such as Zero Trust architecture. Task Order Areas of work includes:

• Maintain a Network capability that supports network communications, including data, voice, and video services, throughout the Department.
• Continuous (24 hours/day, 7 days/week) network performance monitoring, incident detection, and problem resolution.
• Maintain network infrastructure, in accordance with current technology standards and regulations
• UC (Unified Communications) video teleconferencing (VTC) services, including management of equipment, end user support, and VTC hosting
• Serve as a Network SME to help provide strategic planning, to include developing and maintaining a 5 year roadmap.  
• UC VoIP voice services, including management of equipment, end user support, and Installation, operation, and management of UC software.

Role Responsibilities:

• Day-to-day operations management of the Task Order
• Provide operations management and thought leadership to clearly demonstrate and communicate Task Order achievements, execution performance, and strategic direction. 
• Help develop strategic plans and roadmaps for high priority programs, projects, and activities.
• Manage metric datasets and create visualizations.
• Communicate status of Task Order/project to internal and external stakeholders via written reports and meetings.
• Coordinate development of deliverables and products, and ensures quality of project deliverables
• Support the creation and update of program artifacts (e.g., project management plans, risk management plans, one-page summaries, PowerPoint presentations, meeting reports, charters, SLA reports, Metrics, and After-Action Reports).
• Gather requirements and needs from customers and stakeholders.
• Research and evaluate new concepts and processes to improve performance.
• Analyze cross-functional problem sets, identifies root causes, and resolves issues.
• Conducts planning and provides recommendations to client on task workload.
• Manages risks
• Develop, execute, and manage special projects
• Provide technical, administrative, and operational management of assigned project or tasks, including contract and subcontractor management.

Required Qualifications:

• Years of Experience: 10+ years in Task Order/project management, developing strategic plans and roadmaps, coordinating with working groups, and applying change management principles to cross-functional federal programs.
• Required: BA/BS or higher
• A strong desire to understand the client environment and needs and take ownership of tasks in coordination with the team
• Experience executing and managing IT projects or programs, including network, voice, and VTC
• Ability to manage all tasks and schedules to ensure activities are completed in a timely manner.
• Excellent written and oral communication skills.
• Ability to act as “Thought Leader” to clients to help them formulate their points of view and paths forward.
• An ability to multi-task and prioritize important, competing tasks and information with excellent time management skills
• A team orientation
• A flexible and positive attitude, in the face of challenges and ambiguity
• A willingness to ask questions to understand the environment and work in order to excel at responsibilities and tasks
• Ability and desire to learn technical information and help translate into more easily digestible language for general public consumption with accuracy
• Experience in Microsoft Office programs including Word, Excel, PowerPoint, and Project.