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GDIT is looking for a Senior Technical Engineer to provide high quality, enterprise level, and technical support on GDIT Solutions for our customers, partners and other GD/GDIT team members. Our Senior Technical Engineer possess excellent knowledge of systems, network, and application monitoring tools along with the drive to rapidly learn the newest technologies. Impeccable communication skills (written and verbal) focused on sustaining market leading customer loyalty is a key requirement for this position.
Responsibilities include but are not limited to:
The Sr. Technical Engineer provides support for GDIT Solution suite.
Acts as an escalation point for advanced customer and solution issues.
Assists with all support issues during periods of heavy volume.
Leads support efforts for customers who have been determined to have Critical value.
Coordinates with Program Managers to address any technical issues impacting a customer’s success.
Acts as a subject matter expert in more than one area of the GDIT solution.
Autonomously works on projects and more complex assignments with tangible results delivering benefits to GDIT and its customers.
Proactively looks for ways to improve processes and innovate GDIT solutions.
Mentors and trains new team members.
Proactively shares information and expertise regarding recent fixes, and best practices.
Bachelor’s degree with 10 years of direct IT experience.
ScienceLogic SME with System Administration experience.
5+ years SQL experience. You should be able to construct complex SQL statements to query and occasionally update information in a MariaDB/MySQL database
5+ years Linux administration. Must be familiar with common administrative commands as well as able to write scripts in one of the major shells.
5+ years SNMP experience. Must demonstrate familiarity with SNMP walk, mibs and oids.
5+ years networking experience. Must demonstrate experience with firewalls, routers, and general network fundamentals.
5+ years virtualization experience. Must demonstrate experience with virtual compute and storage fundamentals.
5+ years prior experience with any monitoring tool (EM7/SL1 Preferred).
5+ years’ experience supporting/using enterprise class infrastructure monitoring platforms.
5+ years’ experience supporting/using enterprise class configuration and policy management platforms.
5+ years’ experience supporting/using enterprise class ITSM platform
Practical experience with PHP and/or Python is a plus
Skills & Abilities
Ability to function effectively as Lead in escalated cases working directly with customers and coordinating internal effort to address customer issues.
Ability to multi-task and manage multiple priorities in a fast-paced environment.
Ability to diagnose and solve complex technical issues.
Ability to professionally perform and communicate in stressful and high impacting situations.
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.