Job Responsibilities: Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware. Ensure all Army Reserve-Network (AR-NET), MC4 and administrative computer equipment is on hand, serviceable and fully operational. Ensure systems are configured to user requirements, operating systems are upgraded, input is provided for documentation on new and existing systems, testing is performed, operating/hardware system problems are diagnosed and resolved, and that all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access. Provide technical assistance in support of information systems and their associated software and hardware components. Provide over-the-shoulder support and training during culminating training events.
1. Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
2. Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).
3. Provides software and system troubleshooting and support.
4. Provides technical support and training to end-users.
5. Maintains current knowledge of relevant technology as assigned.
6. Participates in special projects as required.
7. Maintains current knowledge of relevant technology as assigned.
8. Adheres to ethical, behavioral and professional standards.
Education/Equivalent Training Required: Associate’s Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience. 1-3 years of directly related experience supporting information systems operations. IAT Level Certification Compliant IAW DODD 8570.01M. CompTIA Security+ CE Certification
Experience: Knowledge of the principles, methods, and techniques used in information system troubleshooting and support. Knowledge of related hardware and software. Two years of experience with MC-4 information management systems, Microsoft Windows-based programs, network management and maintenance. Obtain a favorably adjudicated Tier 3 (T3) investigation and subsequent qualifications for privileged access on an Army Network. Must be able to perform hardware and software upgrades on Government Furnished information management systems.
Unique/Additional Requirements: Must have a valid driver’s license. Effective communications skills. Microsoft Office skills including PowerPoint, Word and Excel.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.