At GDIT, our people are our business. We pride ourselves on the work our innovators do to support and secure some of the most complex government, defense, and intelligence projects across the world. We wouldn’t be successful without our ability to attract new talent to join our team. GDIT is seeking a Mobile Device Management (MDM) Engineer for the FDIC infrastructure program in Arlington, VA.
The Federal Deposit Insurance Corporation [FDIC] mission is to preserve and promote public confidence in the U.S. financial systems by insuring deposits in banks and thrift institutions for up to $250,000; by identifying, monitoring, and addressing risks to the deposit insurance funds; and by limiting the effect on the account and the financial system when a bank or thrift institution fails. GDIT provides the day-to-day operational services to FDIC in support of infrastructure, facilities, hardware, software, and systems. GDIT supports operational security, client support/help desk, data center operations, asset management, and systems engineering service areas.
In this role, a typical day will include:
MDM Engineering Support including;
Apple DEP/VPP integration
APNS and MDM Certificate Management
Configuration and integration of hybrid/cloud EMM/MDM solution and MS O365 environment
EMM/MDM Policy creation and management
EMM/MDM Compliance rule creation and management
Intune MAM Policy Management Secure Baseline Configuration creation, management and implementation through EMM/MDM Device policy
Perform research and make recommendations on new technologies and/or existing processes
•Document O365 mobile app functions, platform information and mobile device management• Document communications regarding ITMC initiatives targeted to users at all levels of the organization
Documenting commonly used business apps including O365 used on Postal supported mobile computing devices. This includes instructions to users and developing knowledge base articles for usage scenarios and features
Updating and resolving Incident cases on a daily basis
Operates, maintains, and provides customer support and consultation for a wide variety of complex iOS and/or Android mobile computing devices
Analyzes and develops resolutions for problems involving availability and/or performance at the system level. Works with Postal staff to resolve problems and coordinate the implementation of solutions
Prepares materials and oral presentations for customers
Develops and maintains specialized knowledge of current and emerging technologies
Level of Clearance Required: U.S. Citizenship and background investigation is required; you must have a current clean financial background to obtain an agency specific Public Trust.
The requirements for this position is as follows:
BS degree & 12 years (9 years specialized) OR Master's & 10 years (7 years specialized) OR Ph.D & 8 years (6 years specialized).
This position requires the following demonstrated competencies:
Previous mobile device O365 migration experience
Five (5) years of relevant and progressive experience in a distributed computing environment including:
Minimum three-year (3) support experience with Apple iPads/iPhones, iTunes and Apple apps, Enterprise Mobility Management (EMM) system such as MobileIron, AirWatch or Maas360, and O365 on desktops and mobile devices
Supporting the deployment of mobile computing tablets and smartphones, device enrollments, troubleshooting implementation and connectivity issues, providing ongoing operational support of devices and apps
Utilizing the MS Suite of products to include MS Word, Excel, Outlook, Project and Visio in support of report generation, developing planning documents, and customer instructions relative to deployment and ongoing support
Generating scripts and developing macros to resolve queries and to automate processes. Utilizing XML, SQL, or similar language. Utilizing complex EXCEL macros and functions
Customer service skills and the ability to successfully and consistently satisfy client problems and needs when working in a Service Center environment
Effective oral and written communications skills
Ability to be proactive and resourceful in managing multiple priorities in a dynamic and fluid environment
A commitment to quality
Completion of tasks within assigned timelines
WHAT GDIT CAN OFFER YOU
Autonomy, career mobility, challenging work, and team environment
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.