Program Senior Director

Clearance Level
Program Management
Rensselaer, New York

REQ#: RQ62372

Travel Required: 10-25%
Public Trust: None
Requisition Type: Regular

General Dynamics IT (GDIT) is looking for its next passionate, highly skilled, self-motivated, experienced Program Senior Director to join our team as we continue to collaborate with New York State of Health (NYSoH) to provide comprehensive health coverage to more than 4.5 million New Yorkers.

Our GDIT State & Local LLC team provides NYS with innovative and agile health benefit exchange (HBE) solutions that deliver the functionality required to comply by the Patient Protection and Affordable Care Act and provide the flexibility needed to easily scale up to support future requirements

Here's where you come in:

You’ll join our mission-oriented Program Executive Team delivering exceptional client satisfaction in a large-scale Java web services environment.

This key role has ultimate responsibility for the NY Health Benefit Exchange (HBE), acquisition of adequate resources, formal communication and correspondence with NYS Department of Health (DOH), foster cooperative relationship among State and contractor staff, ensures compliance with all Service Level Agreements (SLAs); and ensure compliance with the approved Quality Management Plan, Contract Administration, scheduling and provision of resources and focal Point of Contact (POC) for DOH  regarding financial and administrative issues and concerns. This position requires a unique combination of skills including leadership and management, IT project management, technical thought leadership and innovation, process maturity, continual service improvement, senior management communications, and systems integration.

Here’s what You’ll Do:

Collaborate -• Manage critical relationships with key partners to maximize synergy and collaboration.

Connect – Accountable for connecting the business and the technical needs of the program, driving execution, establishing effective communication and have the customer experience firmly as the focus. Recognize new business opportunities and capitalize on them

Communicate –Establish and maintain effective communications with the client a program team.

Develop – Cultivate a strong and collaborative internal program leadership team, mentoring and empowering them in their area of technical and personnel oversight as well as promoting their achievements to the client. Promote team skill development and coaching.

Direct – Responsible for achieving and executing the program’s vision and strategy, and ensuring that all contractual requirements are met on time and within budget.

Evaluate - Execute and oversee processes that accurately estimate design and development efforts. Establish milestones and monitors adherence to master plans, schedules, identifies program problems and obtains solutions, such as allocation of resources or changing contractual specifications

Implement – Execute contract administration activities. Manage all phases of programs from inception through completion.

Improve - Work across different internal/external settings to facilitate the implementation of strategic, operational and performance improvement objectives.

Lead – Provide technical leadership, strategic planning and operational oversight.

Negotiate - Participates in the negotiation of contract and contract changes. Coordinates the preparation of proposals, business plans, proposal work statements and specifications, operating budgets and financial terms/conditions of contract.

Here’s what You’ll Bring to the Table:


  • Bachelor’s degree in related field

Program Management

  • Ten (10)+ years of program management experience including all phases of program execution (pursuit and offer leadership, contractual negotiations, start-up, execution, and close-out)
  • Minimum of five (5) years previous account executive experience on a large-scale Information Technology project
  • Minimum of  two (2) years previous experience with an MMIS or with major operations-related components of an MMIS or other large healthcare systems and an ongoing relationship management with a large client.
  • Minimum of three (3) years experience implementing quality improvement and customer satisfaction monitoring programs.
  • Demonstrated ability to effectively communicate with customer’s senior management: and demonstrated strong analytical, organizational and problem solving abilities
  • Five (5) years’ or more experience simultaneously managing large scale concurrent projects and effectively responding to unanticipated business priorities.
  • Experienced in organizing and leading development, contractual, financial, operations, and other cross functional areas to provide total Program life-cycle management. Experience managing service type performance-based contract with a $100M+ total contract value.
  • Experience with the management and supervision of a significant number of staff of various labor categories and skills in projects similar in size and scope.
  • Demonstrated experience implementing a managed services approach.


  • Minimum of Seven (7) years in design, development, implementation, operations, maintenance, and modifications of a large MMIS or insurance application.
  • Experience with development programs with significant structured software development scope
  • Experience with the complete architecture and interfaces related to the current NYSoH program.
  • Demonstrated comprehensive experience managing the planning, developing, testing, and implementing of software application changes.
  • Demonstrated comprehensive experience using the proposed software development life-cycle methodologies and COTS products.

Soft Skills

  • Strong influencing skills to include negotiation, problem solving, and conflict resolution.
  • Solid analytical skills and understanding of processes, technology and operational concepts.
  • An unquestionable work ethic with the ability to accomplish established goals with minimal supervision.
  • A high degree of attention to detail.
  • Strong written and oral communication skills.
  • Ability to multi-task and shift with changing priorities and projects.

Here are the Bonus Points:

  • Master’s Degree in an IT related field
  • Project Management Professional (PMP) certification

Here are the Attributes for Success:

  • Track record of managing large software development programs providing strategic and operational direction with a strong sense of urgency to drive issues to closure.
  • Passionate about client success.
  • Demonstrated ability to understand the program environment and mission, manage and direct a very large staff focused on system development & enhancements and operations & maintenance, effectively interface and communicate with client and corporate executives and deliver on commitments.
  • A natural problem-solver who thrives in a collaborative environment, thinks outside of the box, communicates clearly, and is fascinated by creating solutions to challenges that have yet to be identified.

This position is based at GDIT’s Rensselaer NY Data Center.


We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.