Desk-Side Technician

Clearance Level
Interim Top Secret
Category
Systems Specialist
Location
Washington, District of Columbia

REQ#: RQ102101

Travel Required: Less than 10%
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. 

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day. 

We think. We act. We deliver. There is no challenge we can’t turn into an opportunity. And our work depends on a Desk-Side Support Technician to support work on our federal client, the Department of State IT Support operations support services. The location is Washington, DC. Some telecommuting is supported. 

At GDIT, people are our differentiator. In this role, a typical day will include: 

  • Performs systems administrative and operational duties on computer systems
  • Maintain files as required by the vendor of custom design application
  • Analyze, evaluate, and test software and hardware problems
  • Perform installation, planning, and security of computer facilities
  • Responsible for developing and maintaining systems configuration
  • Prepare activity and progress reports regarding support activities
  • Respond, investigate, and correct problems
  • Acts as a technical resource for all users
  • Contribute to finding improvements in the hardware, software, or infrastructure related services
  • Working to agreed SLAs in order to resolve customer issues in a timely manner
  • Organize appropriate training and utilize commercial and government off-the-shelf products (COTS and GOTS)
  • Install, troubleshoot, support and configuration of microcomputer hardware and software systems, to include servers
  • Also performs same functions for peripheral devices such as modems, scanners, printers, and fax devices
  • Provide troubleshooting diagnosis, and repair for microcomputer devices
  • Install hardware and software application on a myriad of computer devices
  • This person will provide technical assistance to computer system users by answering questions and resolving computer problems concerning computer hardware and software including printing, office tools, email, and Windows OS
  • Perform computer related troubleshooting and maintenance including virus removal/password resets/COTS and 3rd party software installs
  • Provide friendly and helpful customer service as a first point of contact
  • Provide software and hardware technical support to end-users
  • Provide phone support to desktop and laptop customers in house and remotely
  • Install, maintain, and upgrade software and hardware on laptops, workstations, mobile devices, printers, copiers, and fax machines
  • Assist the client in resolving laptop computer-related and networking issues
  • Install, configure, diagnose, repair and/or upgrade hardware and equipment ensuring its optimal performance. Maintain working knowledge of products and/or services
  • Prepare reports and correspondence as needed. Enter and track within the trouble ticketing system
  • Work performed must completed using approved DoS standard operating procedures and processes
  • Recommend improved procedures for responsibilities
  • Inform and educate clients by explaining procedures; answering questions; providing information  

WHAT YOU’LL NEED:

  • An IT (or similar) based bachelor’s degree or High School Diploma and 4 years equivalent work experience
  • Must be able to obtain: Top Secret Clearance

DESIRED:

  • Security+ CE is desired
  • CompTIA A+ preferred

WHAT GDIT CAN OFFER YOU: 

  • Full-flex work week 
  • 401K with company match 
  • Challenging work that makes a real impact on the world around you 
  • Diverse, highly collaborative teams  

#OpportunityOwned #GDITCareers #GDITLife #WeareGDIT 

This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.