We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.
We think. We act. We deliver. There is no challenge we can’t turn into an opportunity. And our work depends on a Desk-Side Support Technician to support work on our federal client, the Department of State IT Support operations support services. The location is Washington, DC. Some telecommuting is supported.
At GDIT, people are our differentiator. In this role, a typical day will include:
Performs systems administrative and operational duties on computer systems
Maintain files as required by the vendor of custom design application
Analyze, evaluate, and test software and hardware problems
Perform installation, planning, and security of computer facilities
Responsible for developing and maintaining systems configuration
Prepare activity and progress reports regarding support activities
Respond, investigate, and correct problems
Acts as a technical resource for all users
Contribute to finding improvements in the hardware, software, or infrastructure related services
Working to agreed SLAs in order to resolve customer issues in a timely manner
Organize appropriate training and utilize commercial and government off-the-shelf products (COTS and GOTS)
Install, troubleshoot, support and configuration of microcomputer hardware and software systems, to include servers
Also performs same functions for peripheral devices such as modems, scanners, printers, and fax devices
Provide troubleshooting diagnosis, and repair for microcomputer devices
Install hardware and software application on a myriad of computer devices
This person will provide technical assistance to computer system users by answering questions and resolving computer problems concerning computer hardware and software including printing, office tools, email, and Windows OS
Perform computer related troubleshooting and maintenance including virus removal/password resets/COTS and 3rd party software installs
Provide friendly and helpful customer service as a first point of contact
Provide software and hardware technical support to end-users
Provide phone support to desktop and laptop customers in house and remotely
Install, maintain, and upgrade software and hardware on laptops, workstations, mobile devices, printers, copiers, and fax machines
Assist the client in resolving laptop computer-related and networking issues
Install, configure, diagnose, repair and/or upgrade hardware and equipment ensuring its optimal performance. Maintain working knowledge of products and/or services
Prepare reports and correspondence as needed. Enter and track within the trouble ticketing system
Work performed must completed using approved DoS standard operating procedures and processes
Recommend improved procedures for responsibilities
Inform and educate clients by explaining procedures; answering questions; providing information
WHAT YOU’LL NEED:
An IT (or similar) based bachelor’s degree or High School Diploma and 4 years equivalent work experience
Must be able to obtain: Top Secret Clearance
Security+ CE is desired
CompTIA A+ preferred
WHAT GDIT CAN OFFER YOU:
Full-flex work week
401K with company match
Challenging work that makes a real impact on the world around you
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.