Systems Operations Manager

Transform technology into opportunity as a Systems Operations Manager with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

Job Description:

• Manages operational management team and service delivery staff to ensure service levels and objectives are met.
• Implements operations improvements to meet established objectives across multiple facilities.
• Assists in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area.
• Facilitates customer relationship and satisfaction while ensuring adherence to company policies and processes.
• Investigates matters of significance, recommends and implements appropriate course of action.
• Coordinates and communicates with other managers to leverage resources and discuss solutions to matters of significance.
• Develops and implements processes for leveraging and using resources to meet customer needs.
• Implements moderately complex core business processes and assists in process improvement initiatives in order to enhance customer service.
• Identifies process matters of significance or enhancements and implements.
• Develops and maintains communications with the customer, management and staff to ensure that service is delivered on time and within budget or contractual obligations.
• Investigates and resolves matters of significance as appropriate.
• Ensures maintenance of customer relationships and may build upon same.
• Selects and hires employees.
• Trains and evaluates employees to enhance their performance, development, and work product.
• Addresses performance issues and makes recommendations for personnel actions.
• Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
• Prepares and recommends operating and personnel budgets for approval.
• Monitors spending for adherence to budget, recommends variances as necessary.

WHAT YOU’LL NEED TO SUCCEED:

Education: Bachelor's Degree

Required Experience: 9 years of related IT Project Management

Required Certification: PMP Certification

Security Clearance Level: TS/SCI

Location: Omaha, NE

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holiday

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