The AA must excel with Outlook-the expectation is that the AA will know how to use all functions (i.e., send emails, recall emails, use out of office, set up meetings in the calendar function, set task reminders if needed). Must have the capability of to learn new tools and applications that are applicable to the position and the competency to troubleshoot if necessary. Training will be provided for all new team members. On average, within 2-4 months the AA should be comfortable with our applications. Once the AA demonstrates competency and expertise, it is expected that the AA will train new team members coming onboard. All team members are required to take any mandated sponsor organization training. The AA will initiate calls to applicants to retrieve information for applications. The AA will answer the phones and be able to resolve any applicant questions or concerns. Ensure that an applicant file is complete once a COE has been accepted and moves forward in the process. Must be able to answer applicant questions, troubleshoot, and make follow up calls while reviewing files throughout the day. The applicant files are divided equally among the six team members. On average, each team member will receive 10-15 files a week and it is expected that the files will be reviewed within 7 business days of being received. Quotas are driven from our business partners to ensure they meet their numbers for new employees. This team ensures the files are reviewed quickly, accurately, and do not sit in the beginning process of our hiring process. The call center receives about 1200 incoming phone calls in a 20 day period time, this doesn't not include the follow up calls needed to perform the job. Time management skills are critical in order to be on the phones and review a file accurately within the time frame given. The AA is expected to complete ad hoc duties, to include cross training and performing duties outside of the call center, to help within the division. Training will be provided so the ability to adapt to change is necessary.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.