Service Delivery/Customer Engagement Manager

Clearance Level
Top Secret/SCI
Category
Project/Task Management
Location
Springfield, Virginia

REQ#: RQ119124

Travel Required: Less than 10%
Public Trust: None
Requisition Type: Regular

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on TS/SCI level cleared Service Delivery/Customer Engagement Manager joining our team to support our Intelligence customer in Springfield, VA.

In this position a typical day includes:

The User Facing and Data Center Services (UDS) program provides data center services and support to NCE.  The program relies on our Service Delivery team to build and maintain customer relationships and ensure customer satisfaction.  Service Delivery Managers (SDMs) are assigned to specific mission area's supporting numerous customer programs across the agency.  The Service Delivery Manager is responsible for efficient oversight and management of customer issues, requests, initiatives, metrics, and projects, in addition to tracking and understanding customers' future IT needs roadmaps.    The Service Delivery team is comprised of project managers whose primary responsibility is to serve as the primary POC for our customer base.  The selected candidate will interface with various stakeholders to include, but not limited to, engineers, government and senior leadership, vendors, and other departments/groups internal and external to the program.  The selected candidate will have strong customer service and communication skills, be organized and comfortable with public speaking and briefing, and will be proactive and proficient at out of the box problem solving.

EDUCATION:  BA/BS

EXPERIENCE:  8-10 years of related experience

REQUIRED SKILLS:

  • TS/SCI cleared
  • Understanding of the NCE mission and experience with GEOINT systems
  • Highly organized with the ability to strategically think about operational needs and opportunities, while always taking a customer and partner-centric approach
  • Must demonstrate familiarity (technical and performance requirements) with customer IT systems and segments
  • Experience in systems engineering and roadmap development in support of customer initiatives and requirements
  • Understands the "why" behind customer needs and can clearly articulate it to others
  • Ability to inspire and work collaboratively with individuals of highly diverse cultures in a global and virtual environment and effectively communicate technical issues in a non-technical manner
  • Excellent troubleshooting and problem-solving skills involving large, complex systems
  • Possess strong analytical, organizational, and decision-making skills
  • Excellent verbal and written communication skills
  • Skilled in working with Federal customers in classified areas

DESIRED SKILLS:

  • SharePoint Design
  • Microsoft Office Products (Excel, PowerPoint, Project, Word)
  • Service+/ServiceNow (Service Request and Analytics modules)
  • Project Management/Agile experience
  • Requirements Management experience
  • Supervisory experience

#Rover


About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.