Customer Services and Information Technology Officer, with Polygraph

Clearance Level
Top Secret SCI + Polygraph
Category
Systems Administration
Location
Herndon, Virginia

REQ#: RQ102115

Travel Required: None
Requisition Type: Regular

We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.

GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver. There is no challenge that we can’t turn into opportunity. And our work depends on a Customer Services and Information Technology Officer joining our team to support Government activities at Herndon, VA.

At GDIT, people are our differentiator. As a Customer Services and Information Technology Officer supporting the customer, you will be trusted to solve complex IT issues while delivering outstanding customer service. In this role, a typical day will include:

  • Hours: 9:30-6:00
  • Close support role.
  • Demonstrated experience of customer’s operational environment to include desktop hardware, software, peripheals, web technologies, security guidelines, operating systems, network/systems for integration and installation.
  • Experience installing, troubleshooting VTC.
  • Active or prior CMA a plus.
  • DTO
  • ESMT or similar ticketing system.
  • Active directory
  • Experience performing installs a plus
  • Password resets
  • Share drive experience
  • Experience upgrading workstations to Win10 and subsequent deployment of those workstations to include change-out of equipment.
  • Ability to troubleshoot software(MS Outlook, Word, Excel)
  • Willingness to learn and the ability to be receptive to change.

Required skills/experience:

  • Close support
  • Desktop hardware/software
  • Customer operational environment
  • Active Directory
  • Password resets and/or grant share drive access
  • Submitting new accounts/group accesses
  • Upgrading workstations
  • Deployment of work stations
  • Basic troubleshooting software (MS Outlook, Word, Excel, etc.) skills
  • VTC
  • Network/systems integration and installation
  • Familiar with ESMT

Desired skills/experience:

  • CMA desired
  • Willingness to learn.

     

WHAT GDIT CAN OFFER YOU

  • Alignment to a mission-critical role that directly impacts the customer’s ability to effectively execute its mission.
  • Direct engagement with contractor leadership that centers upon career development/mobility, enhanced performance evaluation, and corporate information sharing & networking opportunities.
  • Placement on a dynamic team of talented professionals that organically fosters an environment of innovation, collaboration, and trust.

Independently provides advance level technical interpretation and solutions in the management of networks, software, hardware, configurations, and architectures.

Troubleshoots system hardware and software specific issues that are moderate to high complexity in scope.

Trains end users on the proper use of hardware and software.

Performs advance software installations and upgrades to operating systems and layered software packages.

Monitors and tunes the system to achieve optimum performance levels.

Ensures workstation/server data integrity by implementing standard software and hardware solutions.

Independently ensures data/media recoverability by following a schedule of system backups and database archive operations.

Conducts advance hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines.

Ensures that performance and security of computers meet the needs of network users.

Applies practical knowledge of job area typically obtained through advanced education and work experience. May provide guidance to less-experienced personnel.

Evaluates existing systems and assists with planning long-term strategies.

May coach and review the work of less-experienced professionals.

DESIRED QUALIFICATIONS: BA/BS (or equivalent experience), 5+ years of experience

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This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Texas or Montana or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.