GDIT is currently seeking a VTC Technician to support a large client contract in Annapolis Junction, MD.
Primary responsibilities of the VTC Technician will be to schedule Video Tele-Conference (VTC) meetings for customers, assists customers in joining conferences, and provides support to customers having issues with their conferences.
Essential Job Functions:
Interpret requests from customers and schedule their conference using Cisco conferencing configuration tools.
Answer first-in/first-out phone calls from customers to answer questions or solve problems.
Collaborate with team members to provide the best overall customer experience.
Communicate essential conferencing information to customers both verbally and written format.
1+ years experience
Active TS/SCI with polygraph
Experience with fast-paced environment receiving requests and phone calls from customers
Experience working independently but in a team environment to provide the best experience for customers
Experience with ticketing systems
Good analytical and problem solving skills to find and correct issues during customer’s conference
Good interpersonal skills to interact with customers and team members
Strong communication skills both written and verbal since there is extensive communications with all levels of customer from office managers to high-ranking military and customers at multiple agencies
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.