Opportunity for an innovative and experienced Change Management Lead to join an Infrastructure Operations program for a federal government system. The candidate will lead and provide change management expertise for a large enterprise Infrastructure environment.
Roles and Responsibilities
Lead and support to change management activities including the process for System Change Requests (submitting, approving, developing, testing and migrating to production).
Facilitation of CM Change Control Boards, including developing agendas, and following up on action items and coordinating testing and implementation of system changes.
Administer enterprise-wide Change Management program in accordance with established policies.
Provide project support and have knowledge of DHS Change control Processes for Change, Configuration, and Release Management Process as well as the DHS Infrastructure Change Control Board (ICCB) as mandated by DHS policy.
Perform Quality Control on each Change Request (CR) ensuring that CRs have been properly documented and submitted for CABs and DHS ICCB.
Work with project teams on CR deficiencies to ensure policy standards.
Communicate, collaborate and coordinate with Release Management, Configuration Management and other teams to ensure proper tasks and activities are connected with CRs.
Provide Change Control Board lifecycle support in accordance with DHS policies and procedures.
Assist in Agile User Story creation, User Acceptance Testing (UAT), ad hoc sessions, and provide technical feedback associated with updating, upgrading, and maintaining all CM-related activities in Service Now and other CM tools.
Provide weekly, monthly and periodic yearly CR report. Continuously evaluate external and internal policies and practices to reduce unessential practices.
Participate in Working Group meetings and session and provide expertise and inputs to the forum.
Review all Agile projects related documentation and provide feedback.
Participate in VCABs , evaluate VCAB processes and provide feedback for improvements.
The contractor shall automate the VCAB process to capture comments, approvals, rejections, or denials from VCAB Stakeholders and post them directly into the CRs.
Research and find opening connections between ServiceNow and and other tools.
Research AWS, Google Cloud Platform (GCP) and Azure environments and determine how to incorporate Change Management to ensure the work in a particular security posture.
Required Education, Experience, and Skills
Bachelor's degree in Computer Science, MIS, related field or the equivalent and 4-6 years related experience or a MS and 5 years of experience or the equivalent
4+ years’ team lead or equivalent experience in enterprise Information Technology (IT) Change Management, metrics and reporting, IT Service Management (ITSM) process management, or other relevant experience required
Strong skills in the use of Service Management tools, such as ServiceNow or Remedy required
ITIL certification required or the ability to obtain within 12 months
Knowledge and experience with working in an ITIL v3 or v4 framework to deliver enterprise services.
Agile professional certification preferred
Expertise in integrating technical process workflows within current and future Change Management (CM) automation required
Experience developing written functional documentation and training materials
Thorough knowledge of the relationships between Change Management, Configuration Management and Release Management, and a desire to improve that understanding in others
Demonstrated leadership experience implementing and improving IT processes
Experience providing direction on implementing and maintaining internal change management policies, procedures and associated training plans
Overall responsibility for managing the CM team, priority, status, and deliverables
Proven ability to work closely with the business community as well as technical resources in a tactful manner
Excellent written and verbal communication skills and the ability to represent the team in briefings and in presentations.
Experience with Agile/DevOps processes.
Effective time management skills and the ability to work under pressure to meet schedules and deadlines, to multi-task, to plan, organize and prioritize work assignments and pay close attention to detail.
Desired Education, Experience, and Skills
US Citizen with DHS Public Trust suitability clearance/EOD.
Experience with any DHS agencies or entities.
Experience using ServiceNow, Agile Life Cycle Management tools knowledge and experience.
Experience with DevSecOps.
Candidate must be an US citizen able to obtain DHS Public Trust clearance and USCIS EOD to start work.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.