VTOC Network Engineer
Networks
Video Conferencing
VTC
REQ#: RQ136581
Requisition Type: Regular
Your Impact
Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job Description
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can't turn into opportunity. And our work depends on TS/SCI level cleared VTOC Network Engineer joining our team to support our Intelligence customer in Springfield, VA.
UDS Video Teleconferencing Operations Center (VTOC) Network Engineer provides Tier I - Tier III support. The VTOC team monitors all VTC sessions, conferences, and VTC hardware, troubleshoot and resolve issues as they arise during video conference calls, escalating and collaborating with engineering teams from other contracts when as needed. The VTOC Network Engineer leverages the Remedy ticketing system to maintain an efficient accountability of system problems and resolutions to assist in identifying trends and system improvements.
Primary Responsibilities:
- Provide VTC Operational Support for all NGA Campus East and West conference rooms and private offices
- Perform new installations, implement upgrades, modify existing installations on multiple vendor models of collaboration endpoints
- Scheduling and managing local and remote AV/VTC events, to include scheduling of physical room space when required
- Assist customers with scheduling conflicts of NGA conference rooms and or VTCs on multiple networks
- Develop documentation such as diagrams, troubleshooting guides, and topology diagrams to be utilized by different levels of support staff for troubleshooting.
- Schedule Joint Worldwide Intelligence Communications System (JWICS) VTCs using the JWICS scheduling system integrated with TMS for external Agencies
- Monitor VTCs using the Tele-presence Management Suite (TMS)
- Monitor live VTCs for audio/video issues
- Take remote control of ongoing VTCs for additional customer support
- Provide remote support using VNC Viewer
- Provide in person technical support when required
- Act as first responders (identify problems)
- Resolve scheduling conflicts as they occur
- Assist with recording of VTC sessions
- Provide customers with individual/group training upon request.
- Generate Tier 1-3 incident tickets in ServiceNow
- Provide Closed Captioning Support for all Tier 1 VTC for the hearing-impaired community
- Provide user education and training on VTC equipment and other basic hardware and software functions
#Rover2022
Work Requirements
5 + years of related experience
* may vary based on technical training, certification(s), or degree
None
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
COVID-19 Vaccination
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.