ITSM Innovation Architect

Clearance Level
Solutions Architect
Washington, District of Columbia

REQ#: RQ86827

Travel Required: 25-50%
Requisition Type: Regular

GDIT has an opportunity for a thought leader to provide architectural guidance, technological recommendations and transformation strategies and solutions in support of the Department of Veterans Affairs (VA) Enterprise Service Desk Modernization Program. The VA is undertaking an enterprise-wide migration of its IT infrastructure and support solution, and GDIT will provide technical services for VA on this new managed services program. Join GDIT and be a part of the team of men and women supporting our Veterans in one of the most important enterprise service desk modernization programs!

What Youll Be Doing:

We are looking for a talented and experienced ITSM Innovation Architect who will be responsible and accountable for ensuring continuous innovation of solutions to drive business value. This position is expected to provide strategic vision, solutions and roadmaps while driving architectural recommendations to ensure that technology, processes and people provide capabilities to support the business strategy and value chain execution. The Architect will drive the Managed Services transformation solutions innovation for the VA.


This position will require mix of technical excellence, strong  executive communication/interaction, customer service skills and extensive IT service management process knowledge. Specific responsibilities include:  

  • Drive the design, development and delivery of client-centric innovative solution architecture.
  • Serve as a technical leader and evangelist for emerging trends, new technologies, process and governance.
  • Design and lead the implementation of technical solutions.
  • Collaborate with business stakeholders to ensure business and IT alignment around areas of technical responsibility
  • Stay abreast of innovative technologies and provide periodic assessments of new opportunities and challenges
  • Define program solution architecture standards, patterns and practices.
  • Define the development and implementation of governance and support structures in support of technology solutions
  • Develop businesses cases to demonstrate the accretive value generation of each innovation understand investment, return on investment, cashflow and non-monetary value generation.
  • Actively pursue solution and operational enhancements, and innovation to provide continuous improvement.
  • Work with vendors for service delivery and evaluating and implementing new technologies.
  • Support vendor RFI(s) and procurement actions to acquire proposed technologies on behalf of the VA and/or GDIT
  • Develop methodologies for the ongoing assessment of solution performance and the identification of problem areas

What Youll Need (required):

  • Bachelor’s Degree in Computer Science, Management Information Systems or related field.
  • 20 years of IT experience.
  • 5+ years of proven experience developing and delivering enterprise technical solutions to meet business objectives.
  • 5+ years of proven experience with large and complex ITSM engagements
  • Proven ServiceNow technologies expertise.
  • 4 years’ experience with ServiceNow implementations.
  • Demonstrable experience in developing high-quality, well-structured, and client-ready deliverables.
  • Proven skill of progressive/visionary thinking.
  • Proven success delivering solutions in a complex, rapidly changing environment.
  • Demonstrated experience interacting with and influence Senior Federal resources up to an including agency CIO(s) and CIO direct staff.
  • Strong conceptual strength, strategic thinking, problem solving, technical and analytical skills.
  • Developed communication and diplomacy skills with a strong ability to persuade, influence and effectively embrace client and stakeholder relationships
  • Fundamental understand of service methodologies and abilities to support complex financial modeling to generate compelling business cases
  • Ability to work under pressure and be highly pro-active in prioritizing issues
  • Ability to adapt and respond rapidly to changing priorities and demands

​What Would Be Even Better (preferred):

  • Master’s degree in related field.

Attributes for Success:

  • Demonstrate proven experience (with tangible outcomes and results), a can do attitude, an ability to influence internal and external customers, and a leadership and communication style to facilitate collaborative.
  • Be Client Focused by building consultative approaches and methodologies centered on customer needs, embracing an understanding the principles and practices of client experience into innovation development.
  • Be a Continuous Learner by continually develop and improve one’s skill and knowledge to perform effectively and adapt to change in the workplace. Development occurs through a variety of learning opportunities, seeking feedback, and individual reflection.
  • Be Tenacious and Results-driven by setting high goals for yourself and others and accomplishing them by effectively working through challenges and demonstrating commitment to the team’s goals.
  • Be a Creative Problem Solver, focused on improving practices and results and being open to new ideas and maximizes available resources.
  • Be an Effective Communicator by conveying information in a way that is strategic, honest, timely, and respectful.
  • Be a Change Leader focused on innovation and solving complex client issues through disruptive technologies to change the way we do business.
  • Be a Collaborator & Partner working effectively with others to achieve shared goals through cooperation, sharing knowledge, joint problem-solving, and celebrating success.
  • Embrace and embody GDIT’s values of Commitment, Impact, Integrity, Imagination, and Agility.

What GDIT Can Offer YOU:

  • 401K with company match
  • Customizable health benefits packages
  • Internal mobility team dedicated to helping you own your career
  • Challenging work that makes a real impact on the world around you
  • Full-flex work week


Opportunity Owned

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.