General Dynamics IT is currently seeking a talented Unified Communications and Collaboration (UC&C) Operations Technician with 5+ years’ experience and with an active TS/SCI clearance to provide maintenance and advanced support for customers globally across various domains. The successful candidate would be joining a 24x7 NOC (Network Operations Center) team that provides multiple services in the realm of UC&C to include video conferencing, telephone, voice mail, desktop sharing, instant messaging, presence, audio visual streaming and more. Position level and responsibilities are based on tiered skills allowing for advancement opportunities.
Must have a TS/SCI Clearance and the ability to obtain required Polygraph.
Shift Flexibility Requirement:
NOC is 24x7 to include weekends and holiday for all employees (shifts are not regularly rotated).
Day Shift: 6am – 2:30pm
Swing Shift: 2pm – 10:30pm
Mid Shift: 10:30pm – 6am
IAT II 8570 certification (Security+ CE)
BA/BS (or equivalent experience), 5+ years of experience
Utilize VC Wizard, Telepresence Management Suite (TMS), Cisco border controllers (CUBE/VCS), Codian / Cisco Meeting Management (CMM) Multipoint Control Units (MCU) and Cisco Meeting Server (CMS) to provide Video Tele-Conference (VTC) services and support to include scheduling, monitoring, administrative support, and technical assistance to customers.
Manage resource availability and conflicts for Video Networks.
Maintenance of onsite Private Branch Exchange (PBX) analog telephone system.
Utilize Cisco Unified Communications Manager (CUCM) to provide digital voice and video calling, voice mail, Instant Message (IM) and Presence.
Utilize set top boxes, Vbrick Rev, and Cisco Integrated Management Controller (IMC) to provide live and on-demand digital Audio/Video streaming of high priority alerts, specialized programming, plus television broadcast network.
Utilize Unified Contact Center Express (UCCX) to provide solution for automatic call distribution for NOC agents.
Utilize Service Now to prioritize then complete assigned request and break fix tickets.
Have working knowledge of network topology; along with networked hardware and software tools listed above.
Possess understanding of dialing protocols to include H.323, E.164 and SIP.
Troubleshoot common UC&C issues to include identifying and correcting issues with endpoints, bandwidth saturation, profiles, and misconfigurations.
Create and report all outage notifications and network related issues according to standard operating procedures.
Assist in the development of the training, local guides, Rules of Engagement (ROE) policies and Standard Operating Procedures (SOP) as they pertain to the UC environment.
Ensure compliance with network security policies and procedures.
Provide system/equipment/specialized training and technical guidance to lower skill level employees.
Complete responsibilities as tasked by GDIT Management.
Participate in special projects as required by GDIT Management.
Effective communication skills - verbal and written
Problem analysis and problem solving
Attention to detail and accuracy
Customer service oriented
Ability to work independently within a team concept
Ability to multitask in a stressful environment
Additional Certification Preferences:
ITIL and or Agile Foundations
CCT Collaboration (CLTECH)
CCNP Collaboration (CLFNDU)
CCNP Collaboration (CLCOR)
CCNP Collaboration (CLACCM) and or (CLCNF)
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.