We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.
GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day.
We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Desktop Support Technician III joining our team activities at Windsor Mills, MD.
At GDIT, people are our differentiator.
Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).
Provides software and system troubleshooting and support.
Provides technical support and training to end-users.
Maintains current knowledge of relevant technology as assigned.
Act as onsite operator for other technical and organizational teams to provide hands/eyes support as well as standard administration functions.
Participates in special projects as required.
The work is typically performed in one or more office environments, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes or equipment. The GDIT office will be a fast paced work environment supporting hundreds of employees primarily working out of cubicles and remotely at customer sites. Some lifting will be required, average is 50 pounds or less. Carts will be provided for heavier items. Some local travel will be required.
Associate’s Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.
1-3 years of directly related experience supporting end-user computing and customer support.
Strong written and oral communication, and excellent customer server skills are required.
Experience with Microsoft Windows Workstation, operating systems, and common applications (e.g. Microsoft Office)
Experience with desktop/laptop and application support
Support for handheld devices (iOS, Android), a plus
Solid understanding of basic networking principles
Operational knowledge of the following is a plus: Active Directory and Group Policy, SharePoint, and Microsoft System Center products
This position requires being fully vaccinated against COVID-19 by December 8, 2021 or the start date, if after December 8.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.