Technical Help Desk Specialist - TSS

Clearance Level
Bossier City, Louisiana

REQ#: RQ102452

Travel Required: None
Public Trust: Other
Requisition Type: Pipeline

Are you technically savvy? Would you enjoy a career that directly supports our veterans and keeps our nation safe and secure?

General Dynamics Information Technology is seeking highly motivated individuals to join our rapidly growing team of technical help desk professionals.  Employees in this role will serve as the first point of contact for IT problem resolutions for the Department of Veterans Affairs (VA ESDMS) and will assist customers by researching technical issues, exploring answers, and providing information and alternative solutions. 

As a highly qualified candidate, you have the ability to thrive in a highly structured environment and are able to efficiently perform root cause analysis to resolve customers IT software, hardware, and network issues.

A Day In the Life of A Computer Operator II

As a Computer Operator II with GDIT you will have the opportunity to hone and develop your technical skills as you:

  • Respond to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information
  • Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved
  • Utilize troubleshooting techniques to resolve hardware, software, and network issues
  • Document incident status and solutions in incident database tools
  • Diagnose, identify, isolate, and analyze problems utilizing historical database records
  • Adhere to established levels of service
  • Adhere to established customer service and documentation standards within required time frames
  • Adhere to contact center scheduling during hours of operation (24 hours a day, 7 days a week).
  • Perform clerical and/or administrative duties as assigned

Required Qualifications

  • High school diploma or G.E.D.
  • One or more years of related customer service and/or help desk experience
  • Availability to work any shift during hours of operation (24 hours a day, 7 days a week)
  • At home office or a quiet space to work and reliable high-speed internet access
    • Access to 10 Mbps of download speed and 1 Mbps of upload speed of dedicated internet bandwidth
  • Louisiana residency within a 60 mile radius of our Bossier City facility
    • Must be willing to commute to the office when COVID-19 restrictions are lifted
  • U.S. Citizenship required per federal contract
  • Must be eligible to obtain a public trust clearance

Preferred Qualifications

  • Associates degree or equivalent in a related field of study
  • Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
  • Previous experience working with a contact center management database
  • Previous experience working with a ticketing system




This position requires being fully vaccinated against COVID-19 by January 18, 2022 or the start date, if after January 18. Individuals who work in or reside in Florida, Montana, Tennessee, Texas, or work outside of the United States may be excluded from this requirement.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.