System Administrator - Swing Shift (1430 - 2300 CST)

Systems Admin - Tier 2 Systems Administrators 24x7x365 Support

General Dynamics Information Technology (GDIT), a leading provider of systems engineering, integration, IT service operations and support solutions, is seeking talented professionals to deliver valuable services and solutions to our customers.

GDIT has a great team consisting of experienced and knowledgeable managers who lead and support the career development objectives of our employees.  Our employees consider the company to be a solid partner in their career, with an abundance of opportunities for advancement.

We are seeking Tier 2 System Administrators to support our Justice Programs team.  In this position, you will directly support users over the phone with troubleshooting the applications and servers.

Principal Duties and Responsibilities:

A Systems Administrator will:

• Perform systems administration of desktop and server systems connected to local and wide area networks.
• Desktop system management responsibilities involving Network Access Control admission requirements.
• Provide support for implementation, troubleshooting and maintenance support for current and emerging technology IT systems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide Tier 2 problem identification, diagnosis and resolution of problem
• Provide support for the escalation and communication of status to agency management and internal customers
• Proactively, reactively and remotely monitor all FBI enterprise wide servers, applications, systems and databases
• Take corrective action by remotely identifying and escalating issues through monitoring, to ensure the operability of all servers and all systems
• Use the HP EMS tools to monitor to proactively monitor and manage Enterprise wide servers
• Manage Windows operating systems, VMware, and SQL Servers
• Isolate and resolve hardware and software problems involving the applications, the operating system, the hardware, the communications infrastructure, or any combination thereof or escalate to next level solver group.
• Troubleshoot, maintain integrity and configure network components along with implementing operating systems enhancements to improve reliability and performance
• Provide support to crisis events 
• Provide user support for system and application issues
• Provides advice and training to end-users
• Maintain current knowledge of relevant technologies as assigned
• Participate in special projects as required.​

Desirable Skills / Experience:

• Knowledge of the principles, methods, and techniques used in network systems administration and support
• Knowledge and experience with VMware, Windows Server 2012 configuration and administration
• Strong communication skills, both verbal and written, with the capability to make decisions and adapt to change.
• Ownership and execution of incident management and system maintenance.
• Execute PowerShell scripting.

Qualifications

• DoD 8570.01-M IAT Level II Computing Environment (CE) Certification is required prior to support on contract
• Desired Computing Environment certification: Windows Server 2012, MSCA, MCP,  VCP5, etc.
• Candidates must be willing and able to attain a CI Polygraph.

As part of your role/function on the program; you will be granted privileged user access. Privileged Users are subject to greater scrutiny as a direct result of the significant responsibilities placed upon them. Please be aware that because of these critical duties; you will be subject to additional IT system monitoring; and supervisory evaluation to ensure continuous adherence to Privileged User processes and procedures.

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