Help Desk Technician ITC #1846

Clearance Level
Help Desk
Bossier City, Louisiana

REQ#: RQ59955

Travel Required: Less than 10%
Public Trust: None
Requisition Type: Regular

NIWC NRDE Cloud is looking for a person to provide an excellent level of Help Desk support to our customer. In this role, the successful candidate will have the following job duties:

  • Answer calls related to the NRDE cloud services Provide phone coverage from 7am to 3pm (CST) daily.
  • Document all calls in the appropriate ticketing system for routine issues
  • Provide tier 1 support
  • Escalate issues as needed in a timely manner to tier 2 and 3 level engineers
  • Perform routine system administrative tasks on Windows and Linux based systems
  • Perform routing system administrative tasks on applications
  • Follow US Navy processes and procedures for change management and ATO requirements
  • Perform other duties as necessary

Required Education:

Associate degree with 0-2 years experience or;

High School degree with 4 years in a related field and a good understanding of computer operations

Required Experience

  • Tier 1 help desk support experience
  • Knowledge of Windows and Linux based systems
  • Ability to take direction from multiple sources
  • Ability to work across geographically diverse locations
  • Good interpersonal skills
  • Ability to work off hours for scheduled work or to support an on-call rotation
  • Active Secret Security Clearance,
  • Ability to maintain standing within the Cyber Security Workforce
  • DoD 8570 Certification level II or higher. Eg. Security+CE. within 3 months of hiring.

Preferred Skills:

Experience administering enterprise applications

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.