Client Support Administrator (TO 10)

Clearance Level
Secret
Category
Systems Administration
Location
Saudi Arabia

REQ#: G2019-64416

Provides installation maintenance and troubleshooting support of information systems applications and related peripheral hardware.

 

1. Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.

 
2. Installs and configures applications software and related hardware (such as desktops servers, and related peripherals like printers, scanners, drives, monitors and video teleconferencing hardware).

 
3. Provides software and system troubleshooting and support.

 
4. Provides technical support and training to end-users.

 
5. Maintains current knowledge of relevant technology as assigned.

 
6. Participates in special projects as required.

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Associates Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

 

CERTIFICATIONS:
Must meet the certification requirement of DoD 8570.01-M or otherwise stated in SPIN-C or individual task order. The contractor is expected to have, but is not limited to, the following IT certificate:
• Security+
• Microsoft Certified Solutions Associate (MCSA) – Desktop or equivalent

 

AA/AS

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1-3 years of directly related experience supporting information systems operations.

 
GENERAL EXPERIENCE:
Must have associate level of “hands on” work experience in support of installations, repair, and troubleshooting or maintenance of communications systems or equipment.

SPECIALIZED EXPERIENCE:
Must have experience in installing/deleting of client level software. Must have experience in diagnostic and troubleshooting of basic computer workstation. Must have experience in implementing/installing software patches, security fixes, and service release of workstation.

 

(up to 5+)

 

" We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.