ServiceNow CMDB Administrator (SRF 3677) - US Citizenship Required - REMOTE

Clearance Level
Systems Administration
Remote, Based in the USA

REQ#: RQ123549

Travel Required: None
Public Trust: MBI (T2)
Requisition Type: Regular

GDIT, a federal marketplace leader in next-generation IT solutions and services, is seeking highly qualified and motivated IT professionals like you who are eager to contribute to our critical Homeland Security missions.

For the Department of Homeland Security (DHS), GDIT provides enterprise IT services for their biometric identity management system (IDENT) and the Office of Biometric Identity Management (OBIM) to store, match, share, and analyze biometric and biographic data in support of DHS’s strategic mission. GDIT’s O&M services support break-fix of current OBIM functional capabilities, as well as security remediation activities and developmental engineering (such as prototyping new code or configurations of OBIM functionality). At the most critical moments of change, we’re there - bringing the resources, solutions, and expertise to help our clients take on some of the world’s biggest challenges - and GDIT is excited to offer you a unique opportunity to join a best performing O&M team supporting one our nation’s most critical national security, law enforcement, immigration and border management, and intelligence missions.

GDIT is looking for a CMDB Administrator to provide administration and configuration support in configuring, updating, and maintaining the ServiceNow Configuration Management Database (CMDB) and associated processes. The ideal candidate must be experienced at maintaining enterprise hardware and software configuration items (CIs), ensuring data integrity, and tracking assets within a ServiceNow CMDB. Specific responsibilities include but are not limited to:
• Identifying and selecting sources of configuration management data from across the enterprise
• Identifying relationships of the configuration items and aligning them to the service portfolio and catalog
• Creating asset deliverables including Physical and Functional Audit and CI Reports
• Collaborating with other team members in developing and improving asset management processes and workflows within the ServiceNow tool 
• Remediating issues with CMDB data quality and service mapping
• Providing support with technical documentation.

Required Skills / Qualifications:
• U.S. Citizenship
• DHS HQ EOD required to start; must be able to obtain DHS HQ Final Suitability
• BA/BS (or equivalent experience) and 5+ years of experience
• Expertise using ITSM tool modules: Asset, Incident, Knowledge, Change
• Knowledge of CMDB best practices as part of a large Operations and Maintenance team to meet business and IT requirements
• Demonstrated knowledge of IT infrastructure to identify the relationships between configuration items
• Experience with Change Management review for possible changes to the environment, to include asset counts (addition or decommission), software version changes, and dependencies
• Experience in applying continuous improvement approach in enhancing the strategies for tracking assets within the Asset Module, throughout their lifecycle
• Experience working in a team-oriented, collaborative environment
• Demonstrated ability to work independently
• Excellent communication skills.

Desired Skills / Qualifications:
• Degree in computer engineering, computer science, information systems, or related field of study
• Experience working with ServiceNow IT Service Management (ITSM) Configuration Management Database (CMDB)
• Experience with dependency mapping of upstream and downstream services by mapping the CI descriptors to meet the service type
• Experience supporting Federal Government IT programs
• Experience performing quality analysis and control on the data within a CMDB
• Experience with ServiceNow Discovery Probes
• Experience working remotely
• Certification in ITIL

The likely salary range for this position is $80,000 - $120,000, this is not, however, a guarantee of compensation or salary; rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

View information about benefits and our total rewards program.

About Our Work

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

COVID-19 Vaccination

GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.