As a Customer Service Representative supporting the Marketplace Assister Technical Support (MATS) contract with the Centers for Medicare & Medicaid Services (CMS), you will be trusted to carry out the following responsibilities: researching healthcare policy, CMS program requirements, and CMS guidance, drafting written responses to assister email inquiries using plain language and established standards, developing new language as needed, updating the inquiry response knowledgebase, researching federal databases to determine eligibility for organizations to participate in the CMS programs, and documenting standard procedures. You will be part of a seven person team supporting in-person assisters with technical support services that enhance assisters’ knowledge and skills so they can facilitate enrollment in insurance coverage, Medicaid, and the Children’s Health Insurance Program (CHIP) through the Affordable Care Act of 2010.
We think. We act. We deliver. There is no challenge we can’t turn into opportunity. Our work depends on a Customer Service Representative joining our team to support CMS activities working remotely.
In this role, a typical day will include:
Working independently to research, craft, and standardize written responses to complex inquiries.
Communicating complex policy information clearly and in a well-organized manner.
Collaborating with cross functional teams to document inquiry responses for ongoing regulatory changes that affect in-person assisters and health care consumers with a high degree of organization and attention to detail.
Reviewing other team member’s inquiry responses for quality and accuracy of response, format, and grammar.
Participating in client meetings and documenting notes in a clear and concise manner.
Bachelor's degree or equivalent experience
Three years prior, relevant full-time work experience.
Working knowledge of health care, the ACA, and related issues.
Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
Ability to work independently and collaboratively.
Ability to manage time, set priorities, and work under time constraints.
Excellent organizational skills and ability to multitask.
Excellent written and oral communication skills.
Demonstrated presentation and public speaking skills.
Sound analytic, problem solving, and qualitative skills.
Strong customer service skills.
High level of initiative coupled with quick learning ability.
High degree of professional maturity and sound decision making ability.
Proven team player; strong relationship building skills both internally and externally.
Advanced research skills.
Knowledge of Salesforce is a plus but not a requirement.
WHAT GDIT CAN OFFER YOU
Contribute to a program that is critical to improving resources and support available to in-person assisters who support the Affordable Care Act of 2010.
Implement processes and apply customer service skills to complex policy topics in a Salesforce environment.
Ability to telework and work remotely.
Collaborate with other team members on a daily basis.
General Dynamics Information Technology is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.