This position will be responsible for installing, fixing, and programing a wide variety of video display equipment to include video feed devices, channel and layout controls, cameras, microphones, audio and video display components, playback, recording, and duplication devices. Provide standard operating procedures describing how to access and use video display systems.
Maintains and enhances customer services by organizing and evaluating service and delivery systems, and procedures. Works with other team members to promote a high morale environment that is fun and fast-paced. The right candidate works well within a team. Collaboration, constructive criticism, and peer review are key components of the group dynamic.
Essential job functions
• Promotes a positive and respectful workplace
• Handles customer escalations and works as a liaison with government/client officials
• Provides polite and customer friendly service support to client and team
• Possesses current working knowledge of AV components, equipment, and configuration software.
* Provide some assistance in doing Desk side support at Ft Jackson and potentially surrounding areas as needed
The right candidate will be familiar with equipment from the following manufacturers (among others):
The right candidate should be familiar with software platforms/tools/concepts (among others):
Customer service skills
Audio / DSP configuration
Control System Programming
AV Systems design
AV Systems troubleshooting
Serial & IP communications and protocols
DESIRED QUALIFICATIONS: * AA/AS, 5+ years experience • Active TS/SCI clearance with poly required • Security+ or other technical certification to meet 8570 IAT II • Supervisor or lead experience is desired Up to 25% Travel may be requested
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.