Helpdesk Operations Manager

Clearance Level
Top Secret
Category
Business Operations
Location
Washington, District of Columbia

REQ#: RQ53184

Travel Required: Less than 10%
Requisition Type: Regular

Provide direction to staff members regarding operational issues Responsible for staff scheduling and coverage for the Service Desk hours Perform agent activities when necessary – handle customer calls/web submits Work with the Service Desk Trainer to recommend and create training opportunities Work with the Knowledge Management Team to provide up-to-date procedures and knowledge for personnel and operations of the Service Desk Promote teamwork and skill sharing between other groups and the Service Desk teams Provide administrative and functional support for personnel activities such as time keeping, performance reviews, counseling, and hiring.

We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.