General Dynamics Information Technology is looking for a HelpDesk Specialist (Journeyman) who hold active DOD secret clearance in the greater St Louis, MO area.
The job responsibilities include but not limited to:
Install, modify, and repair computer hardware and software both in person and through the use of remote access tools.
Provides end-user software and hardware troubleshooting.
Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
Assists in the administration of e-mail, Microsoft office, etc.
Provides remote support access through desktop mirroring and other remote access applications for worldwide sites.
Maintains current knowledge of relevant technology as assigned.
Active DOD Secret clearance
HS/GED, 1+ years of experience or related experience
Provide technical support and troubleshooting services for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone. Respond to email, IM messages (IM), and voicemail messages for customers seeking help. Install, modify, and repair computer hardware and software.
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.