Seize your opportunity to make a personal impact as a Metrics and Reporting Manager supporting one of GDIT’s fastest long-standing growing programs! US Battlefield Information Collection and Exploitation Systems eXtended (US BICES-X) is a cutting-edge program supporting DoD intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team. We are seeking a Systems Administrator that can work independently – please read below!
Serves as a member of the Knowledge Management Team for the United States Battlefield Information Collection and Exploitation Systems - extended (US BICES-X) program.
Collect and interpret data, analyze results using statistical techniques and provide ongoing reports in support of monthly contract (CDRL) compliance
Design and build dashboards and reports in ServiceNow and/or Tableau to support our Program, Governance, and Service Providers
Identify, analyze, and interpret trends or patterns in complex data sets
Leverage the various reporting and presentation tools to provide analysis and recommendations
Use data analytics to provide actionable, timely and accurate reporting to improve service delivery and infrastructure management
Monitor and query the IT Service Delivery platform to analyze demand, usage, and performance
Works with the ITSM Process Leads and Customer Engagement Teams to identify and monitor process performance
Analyze, define, and report on trends identified in the data
Ability to effectively communicate (verbal and written) with technical and non-technical personnel as well as all levels of management and staff.
Participates in special projects as required.
10+ years of experience working with business intelligence, data management, analytics, reporting, or related role
Must possess and maintain a SECRET Clearance.
Microsoft Office (PowerPoint, Excel)
Proficient in the application Tableau
Proficient in ServiceNow Reporting
Ability to multi-task and lead teams with minimal supervision
Experience working in fast-paced environments where project parameters can change quickly
ITIL V3 Foundation currently or V4
Experience utilizing business analytics to enable organizational learning and data-driven decisions.
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.