Help Desk Technician - TS/SCI required

Help Desk Technician IV

Transform technology into opportunity as a Help Desk Technician IV with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Help Desk Technician IV you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Technician IV joining our team to support the US Army Intelligence and Security Command (INSCOM).

HOW A HELP DESK TECHNICIAN IV WILL MAKE AN IMPACT

● Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests

● Provides polite and friendly customer service

● Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required

● Documents incident status and solutions in incident database tools.

● Possesses current working knowledge of computers, printers, laptops, and common windows applications

● Works through various types Tier II issues with telephone assist

● Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability

● Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support

● Possesses comprehensive knowledge of desktop operating systems and applications

WHAT YOU’LL NEED TO SUCCEED:
● Education: High School diploma/GED with 8-years of related experience, or Associate's degree with 6-years of experience, or Bachelor's degree with 4-years of experience
● Certifications:

• DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
• Required Baseline/Security Environment Certification: CompTIA Security+ CE or equivalent
• Requried Computing Env:MTA 98-349, Windows Operating System Fundamentals

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● Security Clearance Level: TS/SCI
● Preferred Skills:

• Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc. 
• Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success. 
• Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

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● Location: On Customer Site

● US Citizenship: Required

●​ Additional:

• Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
• Position may require occasional travel
• Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity 

GDIT IS YOUR PLACE:
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays

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