Service Desk Specialist (L2)

Clearance Level
Top Secret/SCI
Category
Help Desk
Location
Fort Meade, Maryland

REQ#: RQ49062

Travel Required: Less than 10%

Desirable Skills / Experience:

  • Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc. 
  • Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success. 
  • Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

Education Required:

  • High School diploma/GED with 8-years of related experience, or Associate's degree with 6-years of experience, or Bachelor's degree with 4-years of experience

                                                                                                                                                                                       

Certification(s):

  • DoD 8570.01-M IAT Level II Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract
  • Required Baseline/Security Environment Certification: CompTIA Security+ CE or equivalent
  • Required Computing Environment Certification: MTA 98-349, Windows Operating System Fundamentals (Must be willing to obtain within six months of hire)

Additional:

  • Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
  • Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.