Role Responsibilities: Provide Tier I help desk support directly to the user Schedule, perform, document, and review records on maintenance Sanitize equipment prior to offsite maintenance Check security controls following maintenance Install IAVA updates and software patches Baseline and reinstall software Repair/Replace/Return collection devices as appropriate System start-up, initialization, and shut down Software patch implementation and testing and system maintenance checks and repairs Security checks of daily logs Transaction reconciliation LAN administration and coordination with WANs Network security functions IAW the SSAA Database administration, including extracting data for reporting purposes Implementing system upgrades, including planning, scheduling, testing, and coordinating and managing system network availability. Implement IA patches, including QA and QC checks Manage Biometric server and database applications and user accounts Coordinate with users for supply, logistics, and repair actions Maintain the BEWL on mission systems Train personnel and ensure IA personnel compliance Track enrollments from ingestion to ABIS on mission systems Support the planning of biometrics operations and the preparation of briefings, reports, etc. As needed, develop targeted training materials for specific missions. Dependent on duty location, accompany units on actual missions or training exercises as required to ensure that personnel are satisfactorily trained to execute their biometric related tasks to standard in a live environment. Work closely with the government Directorate of Doctrine and Intelligence Systems Training (DDIST) training team to provide the necessary new equipment training to support technical refreshes. When supporting units rotating through the Combat Training Centers (CTC’s) (JRTC & NTC) Provide training team support at CTCs during scheduled exercises. Provide training to the staffs of rotating units regarding the biometric technical and network support that is required in theater, Providing MFSE support to units during the exercise Provide lessons learned input for training material development as required Provide support to the CTC operations group staff section, as determined by the CTC leadership, in the development of scenarios incorporating biometrics and managing the use of biometrics during rotation training, and responsible for system updates and minor maintenance. Responsible for the identification and resolution of network connectivity issues both locally and via satellite link, software and hardware upgrades, and general maintenance of laptops, servers and peripherals. Duties also include general systems and database operations, administration, maintenance, documentation, and reporting. Customer interaction is required in response to reported problems, defining requirements, and user training requests. Design, develop, prepare, and conduct the training based on established course materials Preparation of instructor and student materials (course outline, handouts, course critique forms, leave behind instructional materials, and training aids) will also be required. Personnel training will be conducted, as appropriate, through formal or informal classroom courses, workshops, and seminars. Collaboration and coordination with outside organizations will be periodically necessary Perform other duties as assigned by the Program Manager
The Ideal Candidate Must Have: An active U.S. government TOP SECRET clearance.
Education: Bachelor’s Degree. 5+ Years of Experience.
Prior experience developing, operating, and repairing biometric systems. Prior experience providing teaching and training in a classroom or field environment. Working knowledge of programming languages in Microsoft .NET, Visual Basic or Visual C#, Web Administration (IIS), and software and hardware test procedures. Ability to obtain and possess an international driver's license (OCONUS) and ID tags. Experience working in hostile and austere environments. Calmness under pressure. Strong attention to detail. Ability to use independent judgment when there are no policies or procedures in place. A current U.S. passport with more than 2 years remaining before expiration and at least 4 blank consecutive pages for VISA stamps.
About Our Work
We are GDIT. The people supporting some of the most complex government, defense, and intelligence projects across the country. We deliver. Bringing the expertise needed to understand and advance critical missions. We transform. Shifting the ways clients invest in, integrate, and innovate technology solutions. We ensure today is safe and tomorrow is smarter. We are there. On the ground, beside our clients, in the lab, and everywhere in between. Offering the technology transformations, strategy, and mission services needed to get the job done.
GDIT does not have a vaccination mandate applicable to all employees. To protect the health and safety of its employees and to comply with customer requirements, however, GDIT may require employees in certain positions to be fully vaccinated against COVID-19. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements.
GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.